Automotive Service Advisor

Automotive Service Advisor

L0555 Wilde Toyota

Wilde Toyota

Pay: To be discussed during in-person interview

Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Reports to: Service Manager

Onsite in West Allis, Wisconsin

Why Join Our Team?

A Reputation You Can Be Proud Of Join a dealership recognized by customers for helpful, respectful, and professional service. Wilde Toyota has earned thousands of customer reviews and multiple Toyota awards for customer satisfaction and dealership excellence.

Recognized by Toyota Wilde Toyota has earned honors including the Toyota President's Award, Customer Relations Excellence Award, Toyota Service Excellence Award, and Toyota Parts Excellence Award.

Opportunities to Grow Build valuable skills and develop your automotive career within a full-service Toyota dealership. Our sales, service, parts, finance, and support teams work together to deliver a strong customer experience.

A Team-Focused Environment Bring your experience, ideas, and enthusiasm to a team committed to helping customers and supporting one another.

What You'll Do

• Welcome customers and identify their vehicle service needs.
• Listen to customer concerns and recommend appropriate services.
• Conduct vehicle walk-arounds and offer multi-point inspections.
• Explain recommended repairs, pricing, and expected completion times.
• Prepare accurate repair orders and estimates in ADP.
• Obtain customer approval for maintenance and repair recommendations.
• Coordinate repair orders and communicate with service technicians.
• Keep customers informed throughout the repair process.
• Review inspection results and additional service recommendations with customers.
• Process payments and review completed work at vehicle delivery.
• Build customer relationships through clear communication.
• Follow dealership service, customer contact, and delivery processes.

What You'll Bring

• Comfortable using computers and learning dealership systems.
• 1+ Years of automotive experience
• Ability to accurately enter repair orders and customer information.
• Basic math skills for reviewing costs and processing payments.
• Valid driver's license and acceptable driving record.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.