Front Desk Staff

Front Desk Associate

Consona | Patient Experience | Delafield, WI | Part-Time, On-Site

Schedule: 2 days per week | Compensation: Competitive, DOE

WHAT WE'RE ABOUT

Consona is a premier plastic surgery and aesthetics practice built on physician excellence and deep patient relationships. We have grown through the trust our patients place in us and that trust is the foundation everything else is built on.

Consona operates within the Lineage network a platform for plastic surgery and aesthetics practices that provides infrastructure, systems, and scale so physicians can stay focused on patients.

What drives us:

Community First: Consona was built on relationships. Word of mouth is our heritage and the standard every other channel has to earn.

Brand Integrity: We are a premium practice. Every touchpoint online or in person reflects that. We do not cut corners on how we show up.

Growth with Purpose: We grow because our patients trust us. The patient experience is the filter every operational decision runs through.

THE ROLE

The Front Desk Associate is the first person a Consona patient sees and the last voice they hear before they leave. You set the tone for the entire visit. On your two days, you own the front of house greeting patients, managing the schedule, handling phones, processing payments, and keeping the practice running smoothly.

WHAT YOU'LL OWN

Greet every patient warmly and professionally the visit begins the moment they walk through the door

Manage patient check-in and check-out accurately and efficiently, including intake paperwork and consent documentation

Answer inbound calls and return messages promptly every patient deserves a same-business-day response

Own the daily schedule on your days confirm appointments, manage cancellations, fill open slots from the waitlist, and flag conflicts before they become problems

Collect and process patient payments at time of service; reconcile end-of-day transactions accurately

Maintain accurate and complete patient records in the EMR

Route clinical questions to the appropriate provider or medical staff immediately no delays

Ensure the waiting area and front desk are clean, organized, and on-brand at all times

Open and close the practice per standard operating procedures

WHAT WE'RE LOOKING FOR

1+ year of front desk, receptionist, or patient-facing customer service experience medical or aesthetics setting preferred

Professional, warm, and composed you represent the practice in every interaction

Organized and detail-oriented schedules are accurate, payments are correct, and records are complete

Reliable and punctual part-time means the team depends on you fully on your days

Comfortable with EMR and scheduling systems; willingness to learn our platform

Discreet with patient information HIPAA compliance is non-negotiable

WHAT YOU'LL GAIN

Competitive hourly rate, DOE

Flexible part-time schedule 2 days per week

Discounts on Consona aesthetic services and treatments*

A team environment where the standard is high and the work is meaningful