Lead Billing Analyst

Role Description

Harness is seeking a detail-oriented, high-impact Lead Billing Analyst to join our Revenue Accounting team. This is a critical role for an individual who thrives in a fast-paced environment with a process improvement mindset. You will not only own the end-to-end billing and collections operations for our fast-growing SaaS business but also serve as a change agent, identifying efficiencies and scaling our full AR cycle infrastructure.

About the role

• Billing Operations
  • Full Cycle Ownership: Generate, review, and deliver accurate customer invoices aligned to contract terms and ASC 606 revenue recognition policies.
  • Complex Billing Models: Support all billing models including subscription, usage-based, milestone, and professional services; ensure zero contractual mismatches.
  • Systems Management: Maintain billing system integrity (NetSuite); serve as primary owner of the billing module, managing customer setup, amendments, and terminations.
  • Discrepancy Resolution: Proactively identify and resolve billing gaps and exceptions before each period close.
  • Cross-functional Collaboration: Build strong partnerships with DealOps, Sales Org, Legal, IT, and Finance; communicate clearly and escalate issues with the right context and urgency.
• Accounts Receivable & Collections
  • AR Lifecycle Management: Own the AR aging cycle; monitor outstanding balances, prioritize outreach, and develop tailored collection strategies for key accounts.
  • Cash Application & Reconciliation: Manage the end-to-end cash application process, ensuring timely and accurate posting of bank deposits, wire transfers, and credit card payments to the subledger.
  • Credit Risk Assessment: Perform credit reviews for new customers and establish/monitor credit limits to mitigate financial risk.
  • Dispute Management: Resolve payment disputes, credit memos, and refund requests within defined SLAs; partner with Legal and Deal Ops on complex contract interpretations.
  • Metrics & Reporting: Develop and maintain AR dashboards to track key performance indicators (KPIs) including DSO (Days Sales Outstanding), collection efficiency, and aging trends.
• Process Optimization & Mindset
  • Continuous Improvement: Regularly analyze existing billing and AR workflows to identify bottlenecks and implement scalable, automated solutions.
  • Quote-to-Cash Scaling: Lead initiatives to streamline the "quote-to-cash" process in collaboration with IT and Sales Operations to reduce manual intervention.
  • Documentation: Create and maintain standard operating procedures (SOPs) for all AR and billing tasks, ensuring they are updated as processes evolve.
• Month-End Close & Compliance
  • Close Execution: Complete all billing and AR tasks on schedule, including journal entries for accruals, adjustments, and financial flux analysis.
  • Audit Readiness: Maintain audit-ready documentation and support external audit requests (PBC samples, process walkthroughs).
  • Compliance: Ensure billing practices comply with ASC 606, SOX controls, and internal company revenue recognition and credit policies.

Qualifications

• 4-6 years of billing, accounts receivable, or revenue accounting experience in a high-growth SaaS / software company.
• Strong experience with the NetSuite billing module and Salesforce-to-NetSuite data flows.
• Expert-level skills in XLOOKUP, pivot tables, and managing large data sets for reconciliation.
• Demonstrated experience identifying process gaps and implementing successful workflow improvements or automation.
• Comfortable engaging with Sales, Legal, and Finance leadership.

Requirements

• Experience with usage-based or consumption billing models.
• Exposure to a SOX controls environment and internal audit processes at publicly-traded companies.

Benefits

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

Company Description

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more.