Senior Epic Hospital Billing Analyst

Role Description

The Epic Senior Systems Analyst provides analytical support above and beyond the role of Epic System Analyst and performance is consistently superior in all aspects of the job. Takes the initiative to identify solutions to problems within and outside of own applications. This includes facilitation of multiple workflow enhancements and projects to support end-user workflows across the health system. Identify opportunities for improvement and recommend enterprise level solutions while fostering collaboration between various parties. The Epic Senior Systems Analyst works to mentor less experienced analysts across the department.

Mission Responsibilities

• Adapting to Change - Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
• Continuous Improvement - Acts to constantly improve the level of clinical and non-clinical outcomes and level of customer satisfaction in both individual and team work processes.
• Customer Focus - Demonstrates concern for meeting or exceeding internal and external customers’ expectations/requirements in a manner that provides satisfaction for the customer.
• Teamwork - Accomplishes tasks through working effectively with others and appreciating the value and commitment of every member.
• Service Excellence – Strives toward achievement of the Standards of Performance.

Essential Responsibilities

• Facilitate project meeting and presentations to diverse audiences including project team through senior leadership.
• Lead/participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; follow proper escalation paths.
• Collaborates on decisions that refine and improve known practices or develops new approaches (researching and assess new technologies or functionalities).
• Maintain project documentation including meeting minutes and issue lists. Manage end-user relationships and expectations by developing documentation and communication processes to keep others up to date on project results.
• Follow up on all issues for timely resolution before they become a threat to the project schedule. Stay current with end-user needs and strategies.
• Communicate effectively with project stakeholders. Utilize formal and informal written communication methods to communicate updates and findings.
• Serves as a resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models using best practices for build, configuration, maintenance, and data integrity.
• Ability to foresee/anticipate problems. Experience and skills to take full ownership of a significant issue/assignment.
• Participating in training and working with end users.
• Identify appropriate parties/teams needed for the scope of the project.
• Perform planning and estimation for specific tasks within the project scope.
• Relate tasks and projects to the big picture.
• Develop and execute action plans within the project scope.
• Identify improvement opportunities and ways to increase adoption and end-user satisfaction.
• Serve as a liaison for technical requirements and support.
• Support and align efforts to meet end users’ needs.

Qualifications

• Bachelor’s degree in computer science, Information Science, or related technical field or equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

Requirements

• Five to seven years’ experience in systems analysis and implementation in a healthcare environment with demonstrated project leadership.
• Current Epic Certification(s) in assigned applications as applicable.
• Preferred: Current Certification(s) in multiple modules of Epic EMR.

Skills and Abilities

• Ability to prioritize, resolve conflict, and maintain project plans and issues lists.
• Ability to identify and manage risks to keep the project on time.
• Strong communication, interpersonal skills, problem solving, and analytical skills.
• Ability and interest in developing mastery level knowledge of Epic EMR functionality to enhance patient care and end user experience across the health system.

Physical Requirements

As defined by the physical requirements and working conditions form maintained by the Occupational Health Department.

Company Description

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.