Customer Billing Analyst

Role Description

The Customer Billing Analyst plays a vital role in supporting the Company’s financial health by managing credit risk and ensuring timely payment of outstanding receivables. By maintaining strong relationships with customers and implementing effective collection strategies, the Customer Billing Analyst helps maximize cash flow, minimize bad debt exposure, and support the achievement of the Company's sales and profit goals.

This position is responsible for assessing customers' creditworthiness by analyzing financial information, payment history, and risk factors to determine their ability to meet payment obligations. It involves setting appropriate credit limits in line with company policies and risk management strategies to minimize potential losses while supporting business growth. The role also requires close collaboration with internal teams, such as sales, finance, and customer service, to resolve billing discrepancies, manage overdue accounts, and ensure timely payment collection.

Qualifications

• High School Diploma or equivalent
• 3-5 years of business to business collections experience
• Effective communication skills, both oral and written
• Demonstrated ability to work effectively in an integrated accounting system
• Proficiency in Excel, Word and Outlook
• Customer service-oriented
• Desire to take ownership of accounts and develop and sustain successful relationships with customers
• Detail-oriented with the ability to work through a large amount of detail to reconcile accounts and resolve customer issues
• Sense of accountability for results and the results of the collections team
• Goal-centered motivation; results-driven
• Willingness to do whatever it takes to serve the customer and meet collection goals
• Ability to work independently with minimum supervision
• Desire to belong to a team and contribute to the success of the larger organization
• Ability to communicate any issues or problems with a supervisor on a timely basis

Requirements

• Work with customers and account managers to resolve all billing issues in a responsive and professional manner
• Research discrepancies between the customers’ records and expectations with the Company’s records
• Provide customers with account reconciliations, proof of deliveries, return information, etc. to resolve any inconsistencies
• Actively collect payments from customers in a timely manner
• Lower the Company’s exposure to bad debt through consistent and diligent adherence to our collection policy
• Maintain accurate contact information on customers and adequately document all correspondence (both oral and written)
• Ensure the timely communication of monthly statements using customers’ preferred method (mail, fax, or e-mail)
• Establish and maintain a standardized routine for sending collection letters (15 day, 60 day, etc.)
• Additional job duties as assigned

Physical Requirements

• Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
• Reach with hands and arms
• Talk and hear
• See and be able to read, write, and interpret text
• Use computer, phone, copier, and other office equipment in the course of a day
• Occasionally lift and move objects weighing up to 10 pounds
• May be required to travel for business purposes
• When working remotely, ability to secure confidential information
• When working remotely, perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Benefits

• Competitive salary, commensurate with experience
• Comprehensive benefits package, including 401(k) Plan