Student Front Desk Assistant II _On-Campus FWS

Student Front Desk Assistant II On-Campus FWS

Position Details

Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake.

Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.

If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.

Position Title - Student Front Desk Assistant II On-Campus FWS

Level of Support - Student Support II

Position Type - On-Campus FWS

Number of Openings - 15

Work Hours - During Standard Business Hours (M-F 8am-5pm)

Wage Per Hour - 19.40

Division/School - Division for Student Affairs DSA

Department Name - 544102 CAMPUS LIVING

Position Specific Summary - The CLRE Lead Front Desk Assistant will be the first point of contact for visitors and customer service inquiries to the department, in addition to being a leader and point of support for their peer-colleagues in related roles. They will be expected to manage the living inbox, answer incoming calls, and in-person interactions with students, staff and the GW community. Database management and input into various tech systems. Communicates on a regular basis with CLRE staff by completing daily shift reports; participates in staff and individual meetings with CLRE Professional Staff. They will also be responsible for managing blue cart and supply rental check in/out.

Standard Position Description - The student will be the first point of contact for visitors and customer service inquiries to the department, in addition to being a leader and point of support for their peer-colleagues in related roles. Tasks may include: greeting visitors, responding to in person, phone, email inquiries, manage projects for the department; supervise and support other student staff at the front desk by answering escalated questions or issues, scheduling shifts, and other supervisory responsibilities; and assist with other office tasks. Special projects or other duties may be assigned related to specific office needs.

Professional Outcomes - Communication, Teamwork, Leadership, Professionalism, Technology and Data

Required Qualifications - Some applicable educational, technical, or professional experience required, some training will be provided.

Preferred Qualifications - Excellent customer service skills, demonstrated leadership skills, strong written and verbal communication skills, computer software proficiency

Posting Detail Information

Job Open Date - 07/13/2026

Job Close Date - 07/24/2026

Campus Location - Foggy Bottom

Work Type Designation - In-Person

Hiring Manager Name - Madeline Sawyer

Special Instructions Summary

EEO Statement - The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassmentfree, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices. For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.

Background Check

The student employee will: - Work in or have access to residence halls or other restricted areas, or have access to university key - Background check required.

Documents Needed to Apply

Required Documents

• Resume
• Class Schedule

Optional Documents

• Cover Letter