On-Site Property & Community Operations Lead

Description As a Property Operations Manager, you will provide strong leadership and management direction on behalf of the Board of Directors and FirstService Residential. This position will oversee the entire operation and consistently adhere to and execute the mission and vision of the Board and community. You will have oversight of all aspects related to the business and operations of the community, creating a single point of contact, enhancing communication, and providing effective oversight of staff and operations. The manager’s daily responsibilities include day‑to‑day operations, legal compliance, and overall oversight of the association and staff. The ideal candidate is a hands‑on, facilities‑driven operations leader with experience in hotel or commercial environments. You thrive in a job that is far from a desk‑bound office role, energized by being out on the property all day—walking parking structures, inspecting mechanical rooms, coordinating with contractors, and managing multiple fire systems across a mixed‑use site that includes three residential associations, a commercial component, and ongoing construction. You are practical, unpretentious, comfortable in a worksite‑style setting where things are constantly moving, and capable of quick problem solving without the need for polished corporate formality. Your Responsibilities Provide leadership and direction in the development of short‑term and long‑range plans; develop recommendations for goals and action plans to achieve Board objectives; lead annual goal setting. Review organization structure, job descriptions, and functions; make recommendations to the Board for potential changes. Partner with public, private and volunteer organizations to provide community services when necessary. Support the activities of the various Board sub‑committees. Maintain knowledge of all Community Governing documents and provide recommendations on revisions. Ensure a seamless connection between the Board of Directors and committees. Provide community leadership and guidance to ensure the needs or desires of homeowners are addressed. In partnership with the Board, create or cause to be created and implement the annual working budget, subject to Board approval. Monitor and report on the monthly financial position of the association. Lead each meeting involving the Board of Directors, supporting agenda preparation and written and oral reports; summarize priorities and ensure appropriate follow‑up. Recruit, hire, train, and supervise all community staff according to the documented management plan. Work closely with local emergency organizations to maintain established emergency and community evacuation plans. Coordinate with other departments, divisions, outside agencies, and community groups to identify, develop and implement programs that meet community needs. Assess and monitor community needs; identify opportunities for improving service delivery methods and procedures and developing new programs. Attend and participate in professional group meetings and stay abreast of new trends and innovations in community management and programming. Maintain on‑site visibility throughout common areas and facilities. Ensure adherence to master calendar, maintenance calendar, association budgets, and subsidy program. Review corporation policies to ensure compliance with civil code, declarations, and requirements of governing institutions. Perform building inspections of interior and exterior property and prepare action plans for opportunities. Ensure due diligence for protection of client’s funds, property and assets against foreseeable contingencies or losses. Maintain regular attendance and punctuality. Skills & Qualifications Bachelor’s degree in business or related field from an accredited college or university and three years’ experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. State certifications and licenses are preferred if required by state. Minimum of seven years of successful community management experience or equivalent professional experience, with at least four years responsible for a multi‑disciplinary staff. Management experience in a small or medium‑sized organization, including responsibility for more than one functional department or division. Understanding of physical building management, condominium law, financial planning, and laws affecting property management. Valid driver’s license and state‑mandated vehicle insurance. Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent. What We Offer As a full‑time exempt associate, you will be eligible for comprehensive benefits, including multiple medical plans, dental, vision, and others. Additional benefits include paid holidays, time‑off options, and a 401(k) with company match. Occasional travel may be required for training and company functions. Compensation $80,000 – $100,000 annually Disclaimer Statement The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to constitute a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management reserves the right to assign or reassign schedules, duties and responsibilities to this position at any time. #J-18808-Ljbffr FirstService Residential