Credit Specialist

Credit SpecialistSince 1928, Amerock's award-winning decorative and functional hardware solutions have built the company's reputation for chic design accessories that inspire homeowners to express their personal style. Marrying the perfect blend of beauty and function, Amerock's cabinet hardware, bath accessories, decorative hooks and wall plates are designed to coordinate with plumbing fixtures and other home décor elements, so you can easily create a seamless look across the home.We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Amerock. Together, we can continue to lead the industry and help build our nation's infrastructure from the ground up.The Credit Specialist will be managing a portfolio of process focused customers and national accounts. This is a Hybrid role based out of Huntersville, NC, in accordance with the Amerock Flex schedule; 3 days office / 2 days remote.Responsibilities:Manage customers utilizing portals for purchase order delivery, invoicing, and payment, and handle a wide variety of credit and collection functions.Handle sophisticated, large, or difficult credit accounts, ensuring positive customer relations and minimizing outstanding debts.Maintain consistency between credit and collection activities and the organization's overall customer relations strategy.Implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect arrears.Contact customers regarding delinquent payments, prepare reports reflecting credit and collection status, and identify/address problem debts.Participate in associate meetings, communicate concerns to management, and spend time strengthening internal and external relationships.Support enterprise business and sales objectives through efficient performance of job responsibilities.Work with Sales and Operations associates to ensure prompt resolution of any credit-related customer issuesAssist with processing customer credit applications and evaluating credit worthinessQualifications:3-5 years of experience in credit management or similar roles.Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).Effective verbal and written communicationAbility to prioritize workload appropriately in order to balance multiple demands and meet timelines as requiredStrong and accurate data entry skillsAbility to develop and deliver effective presentations and use Ferguson's inventory, logistics, and customer relationship management systems.At Amerock, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!Pay Range:$21.63 - $32.45Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.This role is Bonus or Incentive Plan eligible.Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.Equal Employment Opportunity and Reasonable Accommodation Information