Associate Account Manager

Job Description

The Associate Account Manager works with the region's Senior Account Manager, Account Managers, and District Sales Manager to enhance customer service and streamline sales activity. This role focuses on managing prioritized leads and accounts, delivering problem-solving solutions for current ArcBest customers, and engaging in prospecting efforts to attract new clients. As an entry-level position designed to prepare you for a future Account Manager role, you'll gain valuable hands-on experience and develop essential sales skills, contributing to both customer satisfaction and business growth.

Responsibilities

• Perform sales activities for all products available in diverse product lines and multiple markets.

• Qualify opportunities associated with new and existing customer leads.

• Utilize internal and external data to prioritize opportunities.

• Conduct on-site visits to present ArcBest as an overall solution, as needed.

• Conduct outbound call and email campaigns, including cold calling.

• Participate in negotiating the terms of the business relationship.

• Communicate to clients regarding expectations of all parties.

• Communicate with or respond to customers in support of company pricing initiatives.

• Assist with a wide variety of customers in different industries or walks of life.

• Find and adapt products or product features to suit unusual customer needs.

• Support and maintain many accounts over long periods of time and diverse circumstances.

• Communicate account statuses with team on a regular basis.

• Observe and accompany Account Managers and District Sales Managers in order to gain an understanding of sales techniques and relationship-building strategies to deliver effective solutions to our customers.

• Work with service centers to rescue distressed shipments, determine root cause and reason for rescue.

• Collaborate with various departments for handling various departmental tasks.

• Maintain rapport by communicating in a manner that is suited to the style of each prospect.

• Serve as a liaison with Yield and other departments within the organization.

• Manage active loads in progress to provide proactive communication to customers.

• Manage and maintain Salesforce reports as well as other required reports as needed.

• Assist in the collection process and cargo claim prevention, as needed.

• Maintain accurate territory account information in system database(s).

• Complete sales and performance reports, as instructed and/or as Company guidelines require.

• Complete expense reports, itinerary, customer and call reports as required by Company guidelines.

• Assist Sales Team with their customers as needed.

• Create a customer obsessed sales environment and culture.

• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree, preferred

Experience:

• Related sales experience, preferred

• Supply Chain related experience, preferred

Computer Skills:

• Proficient in Microsoft Office Suite.

Additional Requirements:

• Knowledge of business solutions and competitors.

• Must be willing to relocate.

Competencies:

• Account Management

• ArcBest Systems & Solutions

• Client Relationship Management

• Embracing Challenge

• Managing Multiple Priorities

• Negotiating

• Sales Proposals and Presentations

• Selling

Other Details

Work Hours:

• Generally Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us

ArcBest is a multibillion-dollar integrated logistics company that’s helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It’s the kind of people-first culture that’s earned recognition as a Best Company to Work For by U.S. News & World Report and one of America’s Best Employers for Company Culture by Forbes.

At ArcBest, you’re part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you’re starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.

An Equal Opportunity Employer M/F/Vet/Disability