Application Support Specialist I

Statement of Purpose Department:IT Job Category: Non-Exempt The Information Technology Team is committed to supporting various vendor and third-party applications while establishing and maintaining sustainable processes. Our objective is to assist departments in maximizing the value of their applications through standardization and simplification. We are looking for a Systems Specialist to fulfill the role of an Application Support Specialist. The ideal candidate should have an analytical mindset, be eager to work with a wide range of platforms and services, and possess a strong foundation in Windows Systems, FIPS Compliance, and Cloud Platforms. Familiarity with integrations such as API calls, XML, and formatted data exchange is essential.. Major Tasks, Duties and Responsibilities The following is a general listing of the job duties inherent in this position as directed and supervised by the IT Director. The employee may also perform other tasks and special projects as assigned:Application Management:Provision, deploy, administer, monitor, maintain, troubleshoot, upgrade, and patch vendor applications, with a primary focus on Electronic Medical Record (EMR) systems in a hybrid cloud environment (AWS, Azure, GCP, and on-premise data centers).Documentation and Process Improvement:• Document complex processes, procedures, system configurations, and specifications. • Develop and implement proactive, automated solutions and processes. • Independently and collaboratively manage and develop stable, best-practice, environment-specific enterprise-class solutions.Technical Mentorship and Collaboration:Mentor other team engineers and departments to foster a comprehensive understanding of enterprise solutions, architecture, and lifecycle.Multitasking and Prioritization:• Effectively multitask in a high-volume, detail-oriented environment. • Quickly prioritize and efficiently complete tasks of varied scope, scale, and technical requirements. • Demonstrate strong customer service, integrity, and ethical behavior.Interpersonal and Communication Skills:• Adapt to different work styles, conflict resolution techniques, and office etiquette. • Interact with employees and stakeholders in a positive, productive, and technically appropriate manner. • Stay abreast of new technologies and technical methodologies.End-User Support:• Provide support to end-users on various application issues, identifying, researching, and resolving problems. • Respond to telephone calls, emails, and personnel requests for application support, tracking, and monitoring issues to ensure timely resolution.Documentation and Training:• Plan, write, and maintain project and user support documentation, including online help. • Translate business applications into user-friendly documentation, such as guides, procedure manuals, tutorials, and handbooks. • Provide technical training as needed and create documentation for ongoing reference.Compliance and Participation:• Work closely with vendors and applications to ensure compliance with established security standards, support cybersecurity initiatives, and identify vulnerabilities. • Maintain familiarity with BHS policies, procedures, and other applicable regulations to ensure that job duties are performed properly. • Attend staff meetings and in-service training sessions as assigned. #J-18808-Ljbffr