Team Lead

Job Title: Team Lead Reports to: Club Manager Status: Full Time / Supervisor / Non-Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure a positive member experience. Essential Duties and Responsibilities Assist in training and developing staff. Assist in member service oversight to ensure all staff provide excellent customer experiences. Participate in front desk tasks such as: Answering phone calls politely and assisting with questions or concerns. Handling information calls. Assisting with member check-ins, sign-ups, cancellations, and updating member accounts. Greeting potential members and providing gym tours. Facilitating member service issues and inquiries. Support team member management and provide backup support to the Club Manager as needed. Ensure adherence to all company policies and procedures. Help maintain a positive image for the club. Assist in overseeing the cleanliness and appearance of the gym. Support marketing efforts by ensuring team members are aware of and trained on current promotions. Assist in ordering supplies, managing inventory, and tracking reports. Essential Behavior Requirements Customer Service: Communicate and interact with customers, coworkers, and the public to exceed expectations. Listening: Actively listen, empathize, and collaborate to resolve issues. Problem Solving: Recognize, analyze, and resolve problems, seeking assistance when necessary. Diplomacy: Demonstrate tact and appropriate behavior in all interactions. Communication: Maintain timely communication with team members and supervisors to enhance productivity and prevent misunderstandings. Minimum Qualifications Honesty and a strong work ethic. Excellent customer service skills. Strong communication, organizational, and leadership skills. Basic computer skills. Physical Demands Standing and walking for at least 75% of the shift. Talking in person or on the phone for at least 75% of the shift. Ability to lift up to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental, and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Opportunities for Advancement Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness #J-18808-Ljbffr Planet Fitness