Program Administrator

Location: New Brunswick, NJ (Onsite – Hybrid) Responsibilities: Job Description: As a Subject Matter Expert (SME) in all aspects of the referenced program, the Program Administrator (PA) will oversee and manage program pipeline and inquiries and will serve as main POC/liaison between the public, local program management, planning, internal project teams and the client. The PA is responsible for program tracking towards goal, weekly/monthly/annual reporting of program production, collecting, writing, and updating program documentation, and advising on proper utilization of both internal and external program resources. The PA will assess project issues and develop resolutions to meet productivity, quality, and client‑satisfaction goals/objectives. The PA ensures projects in the pipeline are thoroughly analyzed and conducts quality assurance reviews of projects. Must possess a can‑do attitude and be willing to wear multiple hats. More specific responsibilities include but are not limited to the following: Key Responsibilities: Coordinate with internal and external stakeholders to ensure program meets monthly targets. Client interface and satisfaction; including regular meeting cadence and communication. Validate projects have met program requirements and conduct QA review of projects. Update all manuals, guidelines, FAQs, internal and external documents. Coordinate with client to ensure program documents are up to date. Manage document review/approval process with client. Review and analyze pipeline data/reporting. Track, investigate and resolve customer and Trade Ally escalations. In depth understanding of all aspects of project processing and savings methodologies. Cross team and management collaboration to ensure best practices. Provide feedback and manage continuous improvement initiatives. Demonstrated team player comfortable working in a fast paced and dynamic environment. Understanding of pipeline management and resource allocation. Demonstrated success in developing and maintaining customer, client, and vendor relationships with high level of satisfaction. Professional presence with desire to improve processes and exceed program savings goals. Experience providing a quality assurance review of projects. Understand all aspects of PSE&G New Jersey programs, including but not limited to Outreach initiatives, participation guidelines, approved measures and incentive levels. Regularly contribute to the development of new concepts, techniques, and standards. Develop solutions to complex problems which require the regular use of ingenuity and innovation. Ensure solutions are consistent with organization objectives. Learn, understand, and apply energy efficiency principles and mathematical models. Provide timely client support with commitment to customer satisfaction. Familiarity with a wide range of technical, customer, and competitive regulatory, political, and environmental issues inherent in the delivery of energy efficiency programs. Apply appropriate principles, theories, and concepts to complete assignments within timeframe required. Participate in and deliver internal and external trainings. Participate in and attend Outreach events and conferences. Must have reliable transportation. Must have a valid driver’s license and a clean driving record. Responsible for maintenance and fees of the transportation vehicle. Develop necessary program management tools for monitoring project progress/performance for proactive intervention and issue resolution. Ability to present program details to different audiences for the purposes of recruitment, training, and communicating participation requirements. Utilize appropriate version control and approval process to update program guides and supporting material. Serve as consultant to management and special external spokesperson for the organization on major matters pertaining to its policies, plans, and objectives. Eligibility to work in the United States. Ability to attend site visits throughout the State of New Jersey. Strong computer and record-keeping skills: proficiency in MS Office and use of Customer Relationship Management (CRM). Ability to work with culturally diverse customers and contractors effectively and respectfully. Excellent oral and written communications skills. Critical thinking, analytical, and problem-solving skills. Team-oriented, hands‑on, adaptive, and client‑focused. Excellent time management and organizational skills. Additional Preferred Qualifications: Experience in energy and/or utility industry LEED or CEM credentials Experience & Education: Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with up to 5 years of professional experience. Considered an emerging authority and SME in related discipline. #J-18808-Ljbffr