Lead Product Designer

Lead Product Designer

Otis is seeking a Lead Product Designer to help shape the user experience of our customer-facing digital products and enterprise software platforms. This role is ideal for an experienced product designer who can work independently, partner closely with Product Management and Engineering, and drive product design efforts from discovery through delivery. The ideal candidate combines strong product thinking, user-centered design, business awareness, and data-informed decision making. They are comfortable working in complex enterprise environments, navigating ambiguity, and collaborating across cross-functional teams to solve meaningful customer and business problems. We are looking for a product designer who can identify the right problems to solve, translate insights into effective solutions, and contribute to measurable product outcomes.

On a typical day you will:

• Lead end-to-end product design activities from discovery through delivery.
• Partner closely with Product Managers and Engineering teams to understand customer needs, business objectives, and technical constraints.
• Conduct user research, stakeholder interviews, workflow analysis, and usability evaluations.
• Translate complex business requirements into intuitive user experiences.
• Create user flows, information architecture, wireframes, prototypes, and high-fidelity designs.
• Facilitate design reviews, workshops, and cross-functional working sessions.
• Contribute to and evolve design systems, interaction patterns, and UX standards.
• Define success criteria for design initiatives in partnership with Product Management.
• Use qualitative and quantitative data to evaluate product performance and identify improvement opportunities.
• Monitor adoption, usability, engagement, and customer feedback metrics to inform design decisions.
• Collaborate with Product and Engineering teams to continuously improve product usability and customer outcomes.
• Collaborate effectively within distributed and global teams.

AI & Emerging Technology

• Contribute to the design of AI-enabled user experiences, workflows, copilots, and productivity tools.
• Evaluate opportunities where AI can improve user efficiency, reduce friction, and create customer value.
• Understand emerging AI design patterns, opportunities, and limitations.
• Stay informed about advancements in AI and their impact on enterprise software experiences.

What you will need to be successful:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Product Design, Psychology, Computer Science, Information Systems, or a related field, or equivalent professional experience.
• 6+ years of professional experience in Product Design, UX Design, Interaction Design, or related disciplines.
• Demonstrated success designing enterprise software, SaaS platforms, or complex B2B products.
• Proven experience working in complex environments involving dense data, multi-user workflows, administrative tools, or operational systems.
• Strong product thinking and problem-solving capabilities.
• Ability to independently drive discovery and translate research insights into product and experience decisions, rather than simply validating existing assumptions.
• Experience partnering directly with Product Management and Engineering teams throughout the product lifecycle.
• Ability to challenge assumptions, facilitate productive discussions, and influence product decisions through research, data, and strong communication.
• Experience defining, measuring, and communicating UX metrics tied to customer and business outcomes.
• Experience using product analytics, customer feedback, and usage data to inform design decisions.
• Strong communication and presentation skills with the ability to clearly articulate design rationale to Product, Engineering, and business stakeholders.
• Fluency in Figma, including prototyping, component libraries, and design system contribution.
• Solid understanding of accessibility principles and experience designing inclusive experiences.
• Ability to work independently with minimal day-to-day direction in a cross-functional environment.

Preferred Qualifications

• Experience with AI-enabled products, conversational interfaces, automation workflows, or machine learning-powered experiences.
• Experience designing enterprise AI experiences, decision-support tools, or productivity-enhancing workflows.
• Experience supporting global products and distributed teams.
• Experience contributing to or maintaining design systems at scale.
• Portfolio demonstrating end-to-end product design work, including discovery, problem framing, interaction design, and measurable outcomes.

Additional Comments:

Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

The salary range for this role is $116,000 - $174,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at View email address on click.appcast.io.

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