Front Desk Agent

Job Description

Job Description

Job description:

As a Front Desk Ambassador at Renaissance, you are one of the first points of contact for our guests, setting the tone for their stay. Your warm, genuine approach creates a welcoming and personalized check-in experience, making each guest feel at home. At Renaissance, we believe that every ambassador is an innovator and explorer—someone who can identify and highlight the unique details of our locale and share intriguing insights with our guests.

Key Responsibilities:

• Deliver a best-in-class guest experience by anticipating guest needs and responding promptly to all requests.
• Greet and acknowledge guests in a friendly and timely manner.
• Resolve guest complaints efficiently to ensure guest satisfaction.
• Maintain comprehensive knowledge of hotel services, hours of operation, room rates, special packages, promotions, and group activities.
• Handle guest check-ins, verify registration information, and manage overbooked or 'walked' guests.
• Accept and record wake-up call requests.
• Communicate important guest information to relevant departments, such as special requests and amenity deliveries.
• Collaborate with housekeeping to resolve room status discrepancies.

Qualifications:

• 2-3 years of front desk experience, preferably with Marriott.
• Strong communication and customer service skills.
• Ability to stand for extended periods of time.
• Flexibility to work overnight shifts, if required.

At Renaissance, we inspire both guests and associates to embrace discovery and live life to explore. If you have a passion for delivering exceptional service and creating memorable guest experiences, we’d love for you to join our team.

Job Type: Full-time/Part-time.

Pay : $15.00 - $17.00 per hour.

Benefits:

• 401(k).
• 401(k) matching.
• Dental insurance.
• Employee discount.
• Health insurance.
• Paid time off.
• Referral program.
• Vision insurance.

Schedule:

• 8 hour shift.
• Day shift.
• Evening shift.
• Night shift.
• Weekends as needed.

Education:

• High school or equivalent (Preferred).

Experience:

• Hotel experience: 1 year (Required).

Work Location: In person.