Customer Service Specialist

Job Description

Job Description

Customer Service Specialist

Bridgeport, NJ

Full-Time | Monday–Friday | 7:00 AM – 4:00 PM

Target Start Date: August 24

About the Opportunity

We're seeking a Customer Service Specialist to join a growing team supporting customers with order management, product support, and technical assistance. This role is ideal for someone who enjoys problem-solving, communicating with customers, and coordinating with multiple departments to ensure an exceptional customer experience.

You'll serve as a key point of contact for customers, helping them with orders, product questions, troubleshooting, and follow-up support while working closely with engineering, production, inventory, and purchasing teams.

Responsibilities

• Process new orders, reorders, and customer inquiries, primarily through email communication
• Provide updates, order status information, and ongoing support to customers
• Assist customers with product installation, operation, commissioning, and basic troubleshooting over the phone
• Coordinate with Engineering to address escalated technical issues and customer concerns
• Work with Production to expedite orders, manage parts shortages, and monitor order releases
• Partner with Inventory and Purchasing teams to ensure proper allocation and procurement of parts
• Accurately enter and edit orders in SAP and complete required documentation
• Deliver exceptional customer service while maintaining strong communication with internal teams and customers

Qualifications

Required

• Strong customer service experience
• Excellent communication and problem-solving skills
• High attention to detail and organizational skills
• Proficiency with Microsoft Office applications
• Ability to learn and understand technical products and processes

Preferred

• Sales support experience
• Order processing or data entry experience
• ERP system experience (SAP or similar)

Work Environment

• Business casual, laid-back team environment
• Reporting directly to the Customer Service Manager and a designated Training Mentor
• Collaborative team consisting of approximately 15 Customer Service Representatives, 2 mentors, and 1 supervisor
• Extensive training and support provided to ensure success

Why Apply?

• Stable Monday–Friday schedule
• Hands-on training and mentorship
• Opportunity to develop technical and customer service skills
• Collaborative team culture with strong internal support
• Exposure to SAP, engineering, production, and supply chain operations

Job Type & Location

This is a Contract to Hire position based out of BRIDGEPORT, NJ.

Pay and Benefits

The pay range for this position is $22.50 - $22.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in BRIDGEPORT,NJ.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.