Short Term Disability Analyst

Ability Analyst – C410AN / Sr Ability Analyst – C409AN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Ability Analyst is responsible for investigating and managing short‑term disability and absence claims to make timely, accurate, and customer‑focused benefit determinations across short‑term disability and absence management programs. Main Responsibilities Investigate and manage short‑term disability and absence claims by gathering and evaluating information from claimants, employers, and medical providers. Analyze medical, vocational, financial, and claim‑related information to support accurate initial and ongoing benefit determinations. Guide customers through the disability and recovery process, focusing on functional abilities, clear expectations, and supportive communication. Maintain professional written and verbal communications with internal and external partners to deliver timely, customer‑centered outcomes. Apply critical thinking, sound judgment, and analytical reasoning to assess risk, resolve issues, and make consistent claim decisions. Collaborate effectively in a fast‑paced, team‑based environment to retrieve, evaluate, and relay claim‑related information. Leverage technology responsibly to manage claims efficiently, while applying appropriate judgement and supporting quality outcomes. Demonstrate empathy and emotional intelligence when navigating difficult conversations and complex situations. Adapt to change, learn new concepts and tools, and support continuous improvement in an evolving business environment. Understand how claim decisions interact with other benefit programs to anticipate customer needs and provide accurate guidance. Qualifications High School Diploma or GED required; Associate or Bachelor’s degree preferred. 1+ years of customer service experience preferred but not required. Medical, clinical, or vocational background is a plus. Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously. Strong time management and organizational skills, with the ability to manage competing priorities. Experience working effectively in a structured, inclusive, and collaborative team environment. Compensation The listed annualized base pay range is $46,222–$68,200. Actual base pay may vary based on performance, proficiency, and demonstration of competencies required for the role. This is one component of the total compensation package, which may include short‑term or annual bonuses, long‑term incentives, and on‑the‑spot recognition. Work Arrangement This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Scottsdale, AZ, Naperville, IL, Alpharetta, GA, and Sunrise, FL) are expected to work in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise. Start Dates Start Date (Stag Week): June 22, 2026 Training Start Date: June 29, 2026 Training Hours: 8:00AM–4:30PM (your local time), Monday–Friday Training Duration: 6 weeks Post‑Training Schedule: Core business hours Equal Opportunity Employer Equal Opportunity Employer / Sex / Race / Color / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age #J-18808-Ljbffr