Support Engineer - FreeWheel - NYC

Job Opportunity At FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Description

Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. We enjoy working with people and have excellent written and verbal communication skills. Demonstrable experience solving complex problems using technical tools like SQL and scripting languages is appreciated and useful. The organization values the ability to quickly adapt and learn new technology.

Qualifications:

• A Computer Science, Engineering, or related Bachelor's Degree required.
• Experience in the online advertising/internet marketing or video/television advertising technology in a customer service and client-facing capacity.
• Create and maintain comprehensive documentation for all adtech platforms, including internal runbooks, API references, and technical specifications.
• Familiarity with: IAB standards including VAST, openRTB
• Data analysis and processing: SQL, cURL, etc
• Web technologies such as: HTML5, XML, etc
• Object Oriented Programming: JS, Python, etc
• Experience developing against RESTful APIs
• Ability to adapt to rapidly changing circumstances.
• A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities.
• Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers.
• Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television.

Employee Expectations

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Skills: Communication, Structured Query Language (SQL), Troubleshooting

Compensation: Primary Location Pay Range: $53,367.86 - $80,051.80. Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education: Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable): Relevant Work Experience: 0-2 Years. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.