Service Desk Lead - Washington, DC and NYC
Dfuse Technologies
Service Desk Lead – Washington, DC and NYC Job Title: Service Desk Lead Job Summary: The Service Desk Lead will provide a centralized Service Desk and Deskside Support capability to serve as the Single Point of Contact (SPOC) for DFC end users for all IT incidents, service requests, access requests, and IT inquiries. The Service Desk shall operate in alignment with DFC OIT’s ServiceNow ITSM workflows and shall coordinate seamlessly with Infrastructure and Cloud Operations, Network Operations (Zero Trust), Server Room Operations, and Engineering Services to ensure timely restoration of service and high-quality customer experience. Key Responsibilities: Maintaining consistent and professional end‑user support across DFC HQ (Washington, DC) and DFC NYC Providing accurate and complete ServiceNow ticket documentation that supports operational visibility, auditability, and continuous improvement Prioritizing rapid triage and escalation for high‑impact incidents affecting enterprise connectivity, identity/authentication, and critical business services Supporting DFC’s Zero Trust environment by following least‑privilege access principles and ensuring all access requests are validated and properly authorized On‑site staffed coverage throughout operating hours with sufficient resources to meet SLA response and resolution targets Ability to internally re‑balance staffing during peak call/ticket periods without degradation to service Support for both onsite and remote users, including hybrid work patterns After‑hours escalation with defined roles, contact methods, and acknowledgement times for Priority incidents Daily P1/P2 summary (open/closed, key impacts, escalations) Weekly Service Desk performance report (volume, backlog, SLA compliance, top categories) Monthly SLA/KPI dashboard with narrative analysis and corrective actions Monthly trend analysis (repeat incidents, high‑volume request types, recommended improvements) Quarterly Knowledge Base audit report (article counts, usage, retirements, gaps) Required Qualifications: Clearance: Public Trust Background Investigation Deployed across Washington, DC, NYC, and approved globally remote locations #J-18808-Ljbffr Dfuse Technologies
- A tech solutions firm is seeking a Service Desk Lead to oversee IT support operations at their Washington, DC, and NYC locations. The role entails managing a Service Desk that serves as the single point of contact for IT incidents and service requests, ensuring timely restoration...Suggested
$151.5k - $346k
...automation, and AI-enabled transformation. This role will lead client engagements in financial services, banking, insurance, or capital markets, focusing on... ...: $151,500-$346,000 (US); $181,800-$393,200 for NYC, Washington, CA (excluding Sacramento). Total rewards include...SuggestedFlexible hours- BGBx is seeking a Helpdesk Manager in New York City to lead IT support operations. This hybrid position requires expertise in IT support... .... The salary range reflects base compensation expected in the NYC area, adjusted for experience, qualifications, and other relevant...SuggestedWork at office
- Solarus is seeking an experienced Service Desk Manager to lead day-to-day operations in Midtown Manhattan. This fully in-office position focuses on building a high-performing team and ensuring excellent client experiences. The ideal candidate will have 5+ years of MSP...SuggestedWork at office
$110k - $125k
A consulting firm is seeking a Service Desk Lead to oversee customer service on the IT Service Desk in New York. This role involves supervising staff, directly resolving user technical issues, and participating in IT projects. Ideal candidates will have five years of experience...Suggested$110k - $125k
AlixPartners GmbH in New York, NY is seeking a Service Desk Lead to manage the IT Service Desk, providing top-tier customer service and technical support. This role involves supervising the service desk team, resolving user issues, and maintaining service desk protocols...Work at office$60k - $75k
...Location: Must reside within the five boroughs of NYC Experience: 1-2 years of hands-on field service experience in a customer-facing role Technical Skills... ...Proficient with multimeters and safe handling of AC/DC systems Networking: Experience with routers, switches...Motion Recruitment
New York, NY3 days ago- Special Technical Projects Manager - NYC Ferry NYC Ferry, 63 Flushing... ...) and ferry and transportation services. City Experiences, Hornblower... ...& Change Order Prevention Lead comprehensive technical reviews... ...electrical systems, including AC/DC systems, battery charging, and...Contract workFor contractorsWork at officeLocal areaRemote work
$100k
...this is your moment. Join us and lead the movement that’s... ...office Monday through Friday (all NYC-based employees are in office... ...Coordinate with vendors for services such as cleaning, maintenance,... ...support coordination. Front Desk Operations: Manage visitors and...Full timeWork at officeImmediate startWorldwideMonday to FridayNight shiftEight Sleep
New York, NYa month ago$80k - $100k
...conversations across their most valuable platforms, services, and channels—including call centers,... ...to join our growing Delivery team in NYC. As a member of the Support Engineering group... ...complex metrics and visibility gaps. Lead high-stakes technical calls and craft...Full timeWork at officeHYRO Inc
New York, NY5 days ago$110k - $140k
...Technical Support Engineer (NYC) Title of Role: Technical Support Engineer (NYC) Location: New York, onsite Company Stage... ...Salary: $110K–$140K Company Description We're representing a leading global provider of unified API solutions specializing in HR, ATS...Work at officeRecruiting from Scratch
New York, NY6 days ago- Opensity Solutions is looking for an experienced Site Supervisor to manage our law firm's NYC office services team. In this role, you will be the main liaison between employees and the client, supervising and delegating tasks to ensure productivity and service excellence...Work at office
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Verana Health is seeking a Technical Support Engineer to join their NYC team. In this hybrid position, you'll leverage your technical expertise to resolve client issues, improve platform functionality, and collaborate with multiple teams. Required qualifications include...$90k - $100k
...Inc. is seeking a Senior IT Support Specialist based in New York City. This on-site role involves providing top-notch support for both NYC and NJ offices, including managing IT support requests, troubleshooting hardware/software issues, and ensuring smooth operation of...- ...A leading advisory firm is looking for a Tax Principal to join their Commercial Services practice in Washington, DC. This role involves delivering tax advisory and compliance services to clients, leading teams, and fostering professional growth. Candidates should have...
Baker Tilly International
New York, NY3 days ago $85k - $100k
...problems with persistence. The role will focus on bringing strong leads into the pipeline through thoughtful outbound sales efforts.... ...tight-knit team who thrive off of long hours working together in our NYC office, five days a week. We rally around the following four values...Work at officeLocal areaKnaq
New York, NY11 days ago- Healthcare IT Services Sales Executive V - Boston or NYC Healthcare IT Services Sales Executive V - Boston or NYC... ...strategies for specified opportunities, leads account reviews, and provides... ...for California, New York City and Washington is: 235,200 - 344,960 Unless already...Full timeFreelanceRemote work
- ...Sales, Enterprise Client Executive - Health Systems (NYC, Field-Based) The Enterprise Client Executive is responsible for overseeing strategic account relationships, engaging with decision-makers, analyzing pricing strategies, nurturing C-level relationships, overseeing...Full timeContract workWork at officeImmediate startWork visaRelocation package3 days per week
$25 - $32 per hour
...offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a... ..., we operate innovative service lines designed to improve resident... ...candidate will manage front desk operations, provide... ...site 5 days per week at our NYC HQ Exact compensation may vary...Work experience placementWork at office- ...New York office Monday through Friday (all NYC-based employees are in office Mon-Fri).... ...Vendor Management: Coordinate with vendors for services such as cleaning, maintenance, and office... ...setup, IT support coordination. Front Desk Operations: Manage visitors and direct inquiries...Full timeWork at officeImmediate startWorldwideMonday to Friday
$40 - $45 per hour
...seeking an Office Coordinator for their crypto team in New York. This 3-4 month temporary role focuses on ensuring smooth operations of a NYC-based program, requiring in-office presence 5 days a week. The ideal candidate has at least 2 years of reception experience and is...Hourly payTemporary workWork at office- ...are currently seeking a Client Executive - NYC Dept. of Education to join our team in New... ...: ~10+ years in a technology services and solutions direct sales role ~10+ years... ...Nice to Haves: Advanced ability to lead multiple large teams simultaneously. Able...Contract workWork at officeLocal areaRemote workFlexible hours
NTT DATA Services, LLC
New York, NY2 days ago $100k - $120k
...Client Manager (Group Benefits) NY/Philly OR NYC -Hybrid Job no: 504790 Work... ...the full range of employee benefits service administration. Your day will involve building... ..., and account growth, including leading cross-sell opportunities. Guiding re...Full timeWork at officeMutual of Omaha Insurance Company
New York, NY2 days ago$25 - $30 per hour
...Coordinator is responsible for supporting the efficient operations of the NYC office. This includes a variety of tasks from greeting and... ...stock levels. Manage the office mail and messenger/ delivery service for the office. Create FedEx labels/ invoices as necessary....Work at office$68k - $73k
...Catering Manager- Corporate Dining (NYC) Salary: $68,000 - $73,00... ...Associates, the industry’s leading provider of dining and event... ...and executive dining services within a fast‑paced Business... ...local laws. For positions in Washington State, Maryland, or to be performed...Local areaRemote workMonday to FridayFlexible hoursAfternoon shiftRestaurant Associates
New York, NY7 days ago$115k - $155k
...for advancement as the company grows and you develop BluePlanner expertise and project management skills. Responsibilities Lead the end-to-end delivery of TPM software implementations from scoping and design to deployment and post-go-live support, including managing...Work experience placementWork at officeUpClear
New York, NY15 days ago$115k - $140k
...Delivery Manager you will: Lead end-to-end implementations for... ...a health plan, TPA, or health services organization Familiarity with... ...skillset. (Hub cities - SF, NYC, Seattle & Remote in approved locations... ...0 employees (currently Boston, DC, Chicago, Seattle, and San...Full timeContract workWork at officeLocal areaImmediate startRemote workFlexible hours3 days per weekMaven Clinic
New York, NY22 days ago$112k - $150k
Private Client Services at BDO is a boutique practice within our firm. Offering a high... ...0,000 Ohio Range: $105,000 - $150,000 NYC/Long Island/Westchester Range: $125,000 - $150,000 Washington Range: $110,000 - $125,000 Washington DC Range: $120,000 - $140,000 #J-18808-...Private practiceWork at office$120k
...Chargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free... ...chargeback fraud, marking us as pioneers in protecting online business revenues. **This is a hybrid position from our NYC offices**For contractorsChargeflow
New York, NY3 days ago- ...Chief Strategy Officer The NYC Public Engagement Unit delivers government services and benefits to New Yorkers. We use direct outreach strategies lifted from... ...on your background, the role could involve leading technical, operational, or external-facing functions...Work at officeRemote workFlexible hours2 days per week1 day per week
Arena
New York, NY3 days ago
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