Business Operations Specialist

Administrative Operations Specialist 2

The Watts College of Public Service & Community Solutions is seeking a confident business professional to join the College Business Services – Human Resources team. Under direction of the Associate Director, Human Resources and Human Resources Manager, this position will perform a variety of human resources activities including but not limited to: recruiting, onboarding, payroll, processing personnel transactions, audit and compliance, maintaining personnel files and serving as backup to the other members of the HR team. This position will be a main point of contact for new hires and current employees with general HR questions and will be responsible for processing a large volume of transactions on a regular basis. Interested candidates should be flexible to a change in the scope of duties as business needs are defined.

This position is based at the Downtown Phoenix campus and may be eligible for flexible scheduling under the university's Flexible Work Arrangements program as determined by the unit.

Position Salary Range:

• $51,500 - $58,000; depending on experience

Essential Duties:

• Works closely with college administration and central OHR to coordinate all departmental human resource activities to ensure adherence with college and university policies, practices and regulations
• Investigates payroll discrepancies and works as a liaison between the unit and human resources to reach a solution
• Performs all activities associated with the Operational Timekeeper role to ensure accurate and timely recording of reported time entries and absence time entries for the assigned school and/or unit
• Performs bi-weekly payroll reconciliation in coordination with payroll end dates
• Prepares and saves audit documents for payroll reconciliations
• Performs clerical functions with personal computers and appropriate software for various human resources processes including form preparation, report preparation, and other related functions
• Coordinates and processes personnel searches and hiring for staff and students within the unit; supports with personnel searches across departments and provides onboarding assistance to new employees
• Processes faculty hires as necessary within the unit(s), to include drafting offer letters, sending new hire information, and supporting with the ASU onboarding process
• Processes employee job changes and payments in Workday as necessary within the unit(s); drafts necessary letters, memos, and other documentation
• Serves as main contact for the unit(s) in order to provide accurate and timely hiring of graduate students each semester and academic year
• Maintains personnel files consistent with University policies and practices; saves all relevant documentation according to department standards
• Gathers relevant materials and coordinates with Associate Director and Director of Human Resources to assist in the handling of employee relations issues, complaints and/or grievances and determination of appropriate actions
• May supervise, train and evaluate assigned staff or student workers
• Participates in a variety of departmental, college, and university-wide initiatives and meetings to represent human resource interest and ensure integration/collaborative support of college and university wide interests
• Performs other duties as assigned to ensure continual efficient operations of department to meet customer service needs

Desired Qualifications:

• Experience working in Higher Education, preferably at ASU
• Experience working in a high-volume, customer service-oriented environment; call center or similar experience a plus
• Demonstrated knowledge of basic human resource practices, regulations and standards
• Experience in processing time administration and personnel transactions in an HRIS
• Experience in creating job postings and recruitment processes
• Experience with record keeping and file maintenance
• Experience in drafting documentation with a strong attention to accuracy and detail
• Experience working with Workday, CS Peoplesoft, HR Analytics, Service Now, Adobe Acrobat, and Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience performing audits and working with sensitive and/or confidential information
• Experience working effectively in an environment subject to quickly changing priorities and short deadlines
• Experience developing and maintaining cooperative working relationships both within and across organizational areas
• Experience planning, analyzing and establishing priorities
• Evidence of effective communication skills
• Demonstrated knowledge of all applicable federal, state and regulatory requirements, laws and standards
• Evidence of Professional Human Resources certification (PHR) a plus

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%). Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%).

Department Statement:

The Watts College of Public Service and Community Solutions embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise include: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with those intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future.

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Phoenix

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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