Lead Personal Care Assistant

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:

Full time

Department:

PACE Center

All Locations:

26 Sturgis Street - PACE Winthrop

Position Summary:

The Lead Personal Care Assistant (PCA) is a Center based PCA who, under the supervision of the Center Manager, assumes a leadership role in providing day-to-day oversight and coordination of day room routines as related to PCA responsibilities. The Lead PCA role models dependability, reliability, and exceptional customer service skills; and promotes a sense of teamwork through demonstration of self-direction and self-motivation.

The PACE Personal Care Assistant (PCA) assists PACE participants with meeting identified needs throughout their stay at the Center. This includes personal care, restorative rehabilitation, meals, group and individual activities, and other duties as assigned. PCA’s accompany participants on transportation as needed to ensure safety. PCA’s may be assigned to assist participants with morning care in their homes; or to provide escorts to external appointments.

PCA’s actively contribute to the operations of the Day Center by offering suggestions for activities programming and day center workflows and routines. PCA’s are members of the Interdisciplinary Team (IDT) and contribute to participant care planning and assessments.Essential Duties & Responsibilities

Leadership & Teamwork

• Demonstration of Leadership Qualities: Role models dependability, reliability, and exceptional customer service skills

• Works well with others in a collaborative way

• Works well when unsupervised

• Can move from one assignment to another (multi-task)

• Promotes a sense of teamwork through demonstration of self-direction and self-motivation

• Assumes a leadership role in orienting, training, and mentoring new employees and in providing input for continuous improvement

Lead PCA Responsibilities

• Provides day-to-day oversight of day room routines as related to PCA responsibilities

• Lends support to PCA staff related to daily assignments and participant care

• In collaboration with Recreation Therapist or designee, modifies PCA assignments, incorporating new enrollee tasks and day center schedule adjustments. Seeks supervision from Center Manager as needed

• Assumes leadership role, alongside recreation staff, in adjusting assignments and responsibilities based on daily staffing changes

• Provides coverage for PCA absences

• Attends morning meeting and communicates relevant information to day room staff

• Serves as a liaison between PCA’s, recreation staff, and the IDT

Education :

• High School required; college degree preferred

• BLS Certification

• HHA Certification/ CNA License

Experience:

• Strong computer skills (Windows, Outlook, EMR preferred)

• Able to work effectively with Interdisciplinary Team

• Excellent critical thinking skills; ability to prioritize and problem-solve independently

• Ability to work well in a fast-paced, multi-functional environment

Skills/Abilities:

• Strong computer skills

• Good communication skills

• Ability to work independently

• Strong critical thinking skills

• Spanish speaker preferred

Pay:

• $24.15 - $36.50 hourly based on experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request

Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.

We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

• Medical & Dental Coverage

• Life and Disability Insurance

• Privileges at Boston Medical Center for Providers

• 401(K) Retirement Plan

• Educational Assistance

• Flexible Spending & Transportation Accounts

• Paid Holidays, Vacations, Sick and Personal Time

• A Generous Staff Development Benefit

• Excellent Malpractice Coverage

• A Designated Medical Staff Office for Physician Support

• Free Parking

• And Much More…