End User Support Spec 1

Job Description Demonstrates initiative and possesses strong time management skills Efficiently manages ticket queues while providing support to onsite staff Proficient in administrating and maintaining Windows Server 2016 and above Possesses a high level of knowledge in supporting and managing desktop operating systems and applications Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues Capable of troubleshooting and triaging monitoring system alerts for system and networking environments Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP—Skilled in troubleshooting Windows and Mobile OS‑related hardware and software issues Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec) Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell Familiar with patch and vulnerability management Proficient in Linux with the ability to configure, troubleshoot and manage Linux systems Advanced knowledge of Backup Solutions, including implementation and management—Proficient in troubleshooting common remote solutions such as RDP Strong understanding of core network components, including routers, switches, and firewalls—Maintains and updates standards and documentation as products and technologies evolve Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems Mentors and provides guidance to other technicians Collaborates with other IT teams to design and implement new systems and solutions Expert in diagnosing and resolving complex technical issues that require deep system knowledge Conducts root cause analysis to prevent recurrence of problems Minimum Requirements Education/experience typically acquired through advanced education (e.g., Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience 8-10+ years Must be a US Person Preferred Requirements CompTIA Security+ CompTIA Linux+ MS-900 / AZ-900 Previous experience in a fast‑paced environment, such as an MSP, is a plus #J-18808-Ljbffr