Program Support Assistant - Outpatient Lodging

Program Support Assistant - Outpatient Lodging

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Duties:

Greets and orients Veterans and guests to lodging rules, safety expectations, checkout procedures, amenities, and required acknowledgements, and prepares and issues lodging packets and room keys.

Checks regularly on guest comfort, resolves routine concerns related to amenities or understanding of policies, and escalates matters than exceed program scope.

Verifies lodging eligibility by applying established outpatient and treatment related criteria and assigns lodging strictly according to these rule based requirements.

Maintains updated listings of approved community lodging resources by proactively verifying rates, availability, and points of contact.

Maintains the lodging schedule by entering updates, verifying room availability, reconciling discrepancies between actual occupancy and recorded data, and completing daily check in and check out processes.

Coordinates with inpatient wards and clinical services both routinely and on request to confirm appointment details, verify lodging eligibility, and align lodging availability with outpatient treatment schedules.

Coordinates lodging for Veterans traveling from other VA facilities by confirming room availability, documenting lodging details, and communicating requirements directly to the Veteran while ensuring coordination remains limited to lodging functions.

Maintains lodging databases by entering occupancy data, updating census counts, correcting inaccuracies, running queries, and reconciling lodging information to ensure accurate, audit ready records.

Prepares correspondence, notices, and informational materials, and maintains all lodging documentation in accordance with privacy, security, and records retention requirements.

Submits facility work requests that include location, urgency, and issue details, and tracks progress through completion.

Work Schedule: Monday - Friday, 8:00am - 4:30pm

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. ADHOC-May be authorized (Employees who Telework on an occasional, episodic, or short-term, and have completed required telework training and telework agreement).

Virtual: This is not a virtual position.

Position Description/PD#: PD608580

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not authorized

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

US Department of Veterans Affairs