Wedding & Event Inquiry Specialist (Full-Time)

Wedding & Event Inquiry Specialist (Full-Time)

By Landmark is hiring a Wedding & Event Inquiry Specialist to handle inbound inquiries from couples and clients. This is a phone-focused role where you'll guide conversations, answer questions, and schedule venue tours across our properties.

No cold calling, all inbound leads.

Responsibilities

• Respond to inbound inquiries via phone, email, and text
• Speak with couples/clients to understand event details (date, guest count, style)
• Recommend the best-fit venue(s) and schedule tours
• Follow up consistently to convert inquiries into appointments
• Log activity in CRM and manage scheduling
• Coordinate with venue sales teams

Qualifications

• 13 years of customer service, call center, or scheduling experience
• Strong phone presence and communication skills
• Organized and able to manage multiple conversations at once
• Comfortable using CRM systems and scheduling tools
• Hospitality or event experience is a plus

Compensation & Schedule

Hourly + commission opportunities. In-person role (Plainfield, NJ). Weekend availability required. Work-from-home flexibility on weekends.

Why Join Us

No cold calling, high-intent inbound leads. Fast-paced environment with clear goals. Opportunity to grow into sales or event roles. Work with well-known venues across NJ & PA.