Service Manager

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations, and generates more than $4.5billion in tire and auto service sales. Position Summary Combining in‑depth automotive repair knowledge with exceptional people skills, the Service Manager will manage customer relationships and frequently serve as a liaison between technicians and customers. The role includes selecting, coaching, leading, training and supervising vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range $19.57 – $29.36 (salary) Responsibilities Assign and schedule work duties to auto service staff according to individual skill level. Serve all automotive service needs of customers. Oversee the hiring and training of an effective auto service team. Ensure high teammate retention. Maintain compliance with quality standards. Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up. Serve as the primary point of contact for customer inquiries, feedback, and concerns. Develop an understanding of business operations in the automotive service environment, from managing paperwork and customer interactions to financial transactions and adherence to company policies. Use this expertise to enhance efficiency and ensure seamless store operations. Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. Minimum Qualifications High School Diploma or equivalent. 4 years of auto service technical experience. 1 year of service manager or service writer experience. Problem‑solving skills for customer complaints. Aptitude to manage inventory, scheduling, equipment maintenance, and related tasks. Capacity to lead and coach others. Strong teammate and customer communication skills. Ability to recruit and select technicians successfully according to store requirements. Willingness to continue education and remain current in automotive repair issues. Must have a valid automotive driver’s license at all times to test drive customers’ vehicles. Preferred Qualifications 2‑year degree or equivalent. Benefits Medical, Dental and Vision – starting day 1 for all teammates. Paid vacation and holidays. On‑the‑job training and company‑funded ASE certifications. Flexible work schedule. 401(k) match. On‑demand pay (daily pay) program available. EEO Statement Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Location Based in Nashville, Tennessee. Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company. #J-18808-Ljbffr