Customer Support Representative - Repair Solutions at GKN Aerospace Services Limited El Cajon, CA

Customer Support Representative – Repair Solutions Location: El Cajon, CA, US Company: GKN Aerospace Job Summary This role sits at the operational heart of how we serve our customers every day. You will work alongside a Senior Account Executive, owning the day-to-day management of a defined account portfolio — processing orders, managing quoting, tracking parts, and making sure our customers always know where things stand. You are the person who keeps things moving. This is not an entry-level phone support role. We are looking for someone who is organized, proactive, and genuinely invested in delivering a great customer experience. Job Responsibilities Order Management and Quoting Manage the day-to-day lifecycle of customer orders from intake through delivery — ensuring accuracy, timeliness, and clear communication at every stage. Prepare and issue customer quotes accurately and on time, following up to ensure timely customer response. Track open repair orders, exchange orders, and spares transactions across your assigned accounts and proactively flag any deviations or delays. Maintain accurate and up-to-date records in the CRM and ERP systems. Coordinate with internal operations, logistics, and finance teams to ensure order commitments are met. Customer Communication Serve as a responsive and professional point of contact for day-to-day customer inquiries across your assigned accounts. Provide customers with proactive status updates on open orders. Attend and participate in customer calls and internal operational meetings relevant to your accounts. Escalate issues that require Senior KAE involvement promptly with full context. CRM and System Management Maintain complete and accurate customer records in the CRM at all times. Log all customer interactions, order updates, and escalations consistently. Support the Senior KAE in preparing account status reports and performance tracking. Continuous Improvement Identify recurring issues or process gaps that affect the customer experience and bring them to the Senior CAM’s attention. Contribute to a team culture where problems are raised early and solutions are offered alongside them. Job Qualifications 2–4 years of experience in a B2B customer-facing role — order management, account coordination, customer support, or inside sales support in a technical, regulated, or industrial environment. Demonstrable experience managing multiple open orders or accounts simultaneously with strong follow-through. Highly organized — manage multiple priorities simultaneously without dropping anything. Clear and professional communicator in writing and on calls. Proactive by default — send updates before the customer asks. Experience in one or more of the following industries is preferred but not required: aerospace, defense, medical devices, industrial manufacturing, or complex supply chain environments. Compensation Range Between $25.00 - $30.00 per hour. Equal Opportunity Employer Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. We are committed to providing an accessible recruitment process. We provide reasonable adjustments upon request. Nearest Major Market: San Diego #J-18808-Ljbffr Ellenco Estágios e Treinamentos