Business Banking & Consumer Support Specialist I

Overview Provide operations support to various areas of Business Banking and Consumer Collections. Perform data-entry, and system maintenance, so that the supported team has the most up-to-date information on accounts. Primary Responsibilities Perform data entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles). Prepare/mail letters to attorney/trustee, customers, vendors or other third parties. Process debt validations; create up to three response letters to customers disputing responsibility for a loan, along with providing documentation of the debt and track status. Prepare Reaffirmation Agreements with supporting documents and mail to attorneys. Prepare Proof of Claims (POC’s) for submission, including supporting documentation. Assist in creating payment coupons and G/L tickets from trustee disbursements, arranging overpayments to be sent to trustee. Prepare attorney referrals and assign to designated attorney. Assigns matter number to case in preparation for billing/payment. Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts. Prepare, send and track claim forms. Perform skip tracing. Prepare ticket work to allocate funds received, to ensure payment of expenses. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities This position has no customer contact or direct contact with attorneys; mostly email correspondence with attorneys and/or other external vendors. Education and Experience Required High School diploma/GED plus 1 year related experience. Proficient PC skills including word processing, spreadsheet and email software. Education and Experience Preferred Associate’s degree. Knowledge of M&T Bank systems. Compensation M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Getzville, New York, United States of America About M&T Bank Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long‑lasting relationships with our customers. We are a bank for communities - combining the capabilities of a large bank with the care of a locally focused institution. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Equal Employment Opportunity M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. Drug Free Workplace M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. #J-18808-Ljbffr M&T Bank Corporation