STAFF ASSISTANT OPS

Requisition No: 877562


Agency: Children and Families

Working Title: STAFF ASSISTANT OPS - 60934063

Pay Plan: Temp

Position Number: 60934063


Salary: $15.00 - $20.00 Per hour


Posting Closing Date: 06/16/2026


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The Florida Department of Children and Families (DCF) isthe state of Florida's social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency's mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.


Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.


TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE TALLAHASSEE OFFICE.

This is a highly responsible and professional position serving as a Staff Assistant OPS within the Business Operations unit. The ideal candidate will be a collaborative team player who works seamlessly across all sections within the program office. This role requires the use of independent judgment, a proactive approach to responsibilities, and exceptional attention to detail. If you are driven, organized, and thrive in a fast-paced environment, we encourage you to apply.

Specific Duties and Responsibilities include:

• The incumbent will act as the HR liaison, facilitating, communicating and submitting documents/requests to HR. i.e, new hire packets, Request Personnel Actions, position descriptions, Classification Request Forms, etc.
• This position applies Human Resources' Guiding Principles of Excellent service delivery and support to our customers; Enabling our employees to help the vulnerable; Empowering HR to be more innovative; Bringing organization and standardization to the entire Department.
• Personnel - Provides documents and other related material as it pertains to all human resource actions. Assists with the hiring process by scheduling/coordinating interviews. Coordinates required background screenings and new hire paperwork, files the recruitment and selection documents for required retention period.
• Administrative - Prepares correspondence, reports, memorandums, documents/records staff meeting minutes, and other materials for dissemination. Prepares and submits required security forms to obtain systems access for staff within the Recruitment Team as directed. Maintains contact lists, appropriate filing or tracking systems, and performs general copying and mail distribution tasks. Compiles information and prepares reports. Monitors supplies and maintains advanced ordering to ensure a constant supply of forms, documents, materials/supplies and process travel request documents.
• Customer Service - Handles customer complaints and Department referrals/trackers, monitors, and follows up to ensure resolution. Keeps management fully informed of activities, pertinent issues, upcoming events, and potential problems. Provides customer service by handling complaints and routing to the appropriate area.
• Reports - Develops and maintains tracking systems to ensure completion of assignments. Compiles information and prepares reports.
• Performs other related duties as required.

The Ideal Candidate Will Possess the Ability To:

• Engage cooperatively and professionally with both internal and external stakeholders.
• Manage multiple high-priority projects simultaneously with agility and precision.
• Demonstrate flexibility and the ability to succeed both independently and with minimal direction.
• Understand and align with the vision of the Substance Abuse and Mental Health (SAMH) Program, executing projects, assignments, and policy updates accurately and on time in a fast-paced environment.
• Collaborate effectively within a team while also excelling when working independently.
• Analyze challenges and propose thoughtful, practical solutions to complex problems.
• Conduct thorough research to identify and recommend the most strategic and effective course of action-the best "yes."

Knowledge, Skills and Abilities required for the position:

• Knowledge of office procedures and practices.

• Knowledge of the principles and techniques of effective communication.

• Knowledge of the methods of data collection.

• Knowledge of basic arithmetic.

• Ability to understand and apply applicable rules, regulations, policies and procedures.

• Ability to deal with the public in a tactful and courteous manner.

• Ability to perform basic arithmetical calculations.

• Ability to work independently.

• Ability to utilize problem-solving techniques.

• Ability to plan, organize and coordinate work assignments.

• Ability to communicate effectively.

• Ability to establish and maintain effective working relationships with others.

Minimum Qualifications:

• Three years of secretarial or clerical work experience.

• College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience.

• Vocational/technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for each year of the required work experience.

• A high school diploma or its equivalent can substitute for one year of the required work experience.

Candidate Profile (application) Requirements:

Candidate Profile (application) must be complete in its entirety.

• Work History - entered with the most recent/current listed first:
• Any and all State of Florida jobs
• Any and all Florida University jobs
• All periods of employment
• Periods of unemployment
• Gaps 3 months or more*
• Education
• Volunteer Experience
• Include supervisor names and phone numbers including current place of employment.
• * Gaps 3 months or more must be addressed - you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• If claiming Right to First Interview, candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions.

If you experience problems applying online, please call the People First Service Center at View phone number on click.appcast.io.

Benefits of Working for the State of Florida:

• Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits.
• For a more complete list of benefits, visit

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire . For more information, please visit the SSS website:

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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