Lead Digital Product Manager, AI Platform & Services

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About this role

Wells Fargo is seeking a Lead Digital Product Manager to own the vision, strategy, and roadmap for reusable AI platform and Pega services supporting a portfolio of business applications. This role will treat shared capabilities as products, partnering with application product managers, business teams, strategy leaders, and technology partners to identify high-value opportunities and translate recurring needs into scalable platform solutions.

The Lead Digital Product Manager will define how product teams discover, consume, and adopt shared services while balancing emerging capabilities with platform health, scalability, technical debt, and lifecycle priorities. The role will establish platform standards and governance, lead complex prioritization decisions, and measure success through adoption, reuse, reliability, customer outcomes, realized business value, and improvements in application-team velocity.

In this role, you will

• Lead the vision, strategy, roadmap, and prioritized backlog for reusable AI platform and Pega services that accelerate and scale business value across the product portfolio

• Partner with application product managers, business teams, and strategy leaders to identify high-value opportunities and translate them into scalable, production-ready solutions

• Convert insights and recurring needs from feedback channels into reusable APIs, orchestration patterns, and platform capabilities

• Serve as the primary product partner for application teams, understanding their roadmaps and anticipating shared capabilities that reduce duplication and improve delivery speed

• Manage the Pega and horizontal platform backlog, balancing emerging capabilities with platform health, scalability, technical debt, and lifecycle priorities

• Establish a clear service catalog and consumption model that enables product teams to discover, adopt, and support available platform capabilities

• Define platform standards and rules of engagement, including API standards, integration patterns, onboarding requirements, governance expectations, and support models

• Measure platform success through adoption, reuse, reliability, customer outcomes, realized business value, and improvements in application-team velocity

• Lead complex product decisions and ensure capabilities are delivered in accordance with applicable risk, control, security, data, regulatory, and policy requirements

Required Qualifications

• 5+ years of digital product management experience, or equivalent work experience, training, military experience, or education.

Desired Qualifications

• Experience leading AI, workflow, or enterprise platform products that support multiple applications, product teams, or business units

• Demonstrated success defining platform strategy, roadmaps, service offerings, and adoption models that increased reuse and generated measurable customer or business value

• Experience building products for internal developers, application teams, technical users, or other product teams, with a strong understanding of developer and platform customer needs

• Technical fluency in APIs, integrations, data services, orchestration, platform architecture, scalability, reliability, and product lifecycle considerations

• Experience translating recurring customer and implementation needs into reusable platform capabilities while managing the appropriate boundaries between shared services and application-specific requirements

• Experience influencing senior stakeholders and leading complex product decisions across business, product, engineering, architecture, data, risk, security, and control functions in a matrixed organization

Job Expectations:

• This position is NOT eligible for Visa sponsorship.

• Ability to work on site in a hybrid role.

• Fully remote work locations are not available for this role. If you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.