Operations Manager

Operations ManagerThe Manager of Operations oversees the operations performed within a branch. Specifically, providing leadership, guidance, and coordination of services to ensure the distribution of all medical equipment, supplies and services delivered to a patient's home accurately and on-time. Collaboration with leadership, health systems, hospice partners and key community referral sources to improve patient services. The Manager of Operations may also serve as the site leader in absence of on-site leadership.Job DutiesComply with all current government regulations and professional standards respecting patient careParticipate in educational and professional programs and/or review professional literature on an ongoing basis to maintain knowledge and competency in current and developing techniques, professional standards, and the HME products and services offered by AdaptHealthOversees timely and efficient execution of all branch operations including Delivery, Warehouse, Logistics and Respiratory staff (with appropriate clinical supervisory support, as required)Ensure that the services provided via the branch location are done so in accordance with all federal, state and local laws, rules and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company's accreditation organizationManage logistics team providing daily direction and communication to employees so that orders are routed in a timely, efficient, and knowledgeable manner or exceed productivity and cost per delivery goalsEnsure cost-effectiveness and delivery timeliness through selected method of delivery regarding delivery management throughout organizationResponsible for managing inventory and working collaboratively with the department leaders to ensure that all customers receive their goods and services with a timely, efficient, and clinically safe mannerControl inventory at the branch level. Place purchase orders in accordance with company restocking protocolAddresses service concerns, identifies trends and reacts accordinglyWork with regional and department leadership to resolve concerns and to improve the patient experienceResponsible for root cause analysis and problem resolution for all operations reviewing trends of customer service failures, determines root cause analysis, and implements appropriate communication / measures for improvementsMaintain rapport with ordering physicians and referral sources. Inform the physicians and pertinent others of the changes in the patient's condition through visit reports and telephone communicationConduct consistent communication with regional and departmental leadership throughout organization to review delivery resources to maintain the organizational goals and metrics for patient care, safety, personnel, and maintenanceWorks with others to ensure initial and ongoing training occurs regularly with return demonstration and accountability as evidenced by achieving operational and regulatory audit goals.Assist in resolving patient equipment problems under emergency conditionsAssist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patientsOther duties as assigned.RequirementsMinimum Job QualificationsAn associate degree from an accredited college required, bachelor's degree preferredFive (5) years' experience in the HME leadership is requiredRelevant experience in health care, insurance customer services, claims, billing is preferredValid and unrestricted driver's license in the state of residenceTotal Rewards & Benefits ProgramComprehensive medical, dental and vision coverage (eligible first of the month following hire)401(k) with company matchPaid Time Off Plans including 6 paid holidaysEmployee Stock Purchase PlanPaid Parental Bonding LeaveShort and Long-term Disability InsuranceLife and AD&D InsuranceFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA)CVS Minute Clinic and Teledoc accessSpousal Advantage Reimbursement PlanIdentity Theft Protection and Legal Plan*Applicable waiting periods applyRequirements DisclosureCompany conducted Background Check is required for all rolesCompany conducted Motor Vehicle Record Check is required for driving rolesClinical roles require valid licensure/certification, where applicableIn accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.Ready to Make an Impact?If you're passionate about and committed to changing lives, we want to hear from you. Apply today and take the next step in your career with AdaptHealth!