Senior Patient Affordability Operations Manager

About The Department Nova Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. The team delivers outcomes for patients with diabetes, obesity, growth hormone deficiencies, and rare bleeding disorders by creating an environment where innovation and chronic disease management drive optimal health outcomes. The Position Support the operations and execution of affordability programs across the Diabetes, Obesity, and Rare Disease portfolios to ensure patient‑centered care and foster relationships with patients and healthcare professionals. Works closely with Enterprise Insights, Finance, Market Access, Legal, and Compliance to establish and monitor program operations and related forecasts. This role drives operational excellence through strong enablement, financial oversight, cross‑functional coordination, and process improvement to ensure scalable, compliant, and efficient affordability operations. Relationships Reports to the Director, Patient Support Enablement. Works closely with Market Access, Finance, Customer Call Center, Enterprise Insights, Supply Chain, Procurement, Public Affairs, Public Policy, Regulatory, Legal, IT, Trade, Patient Safety and Compliance. External relationships include affordability program vendors. Essential Functions Partner with vendors and oversee development of program business rules and operations. Collaborate with cross‑functional partners to facilitate program setup and tracking. Oversee tracking and reporting against program budgets across multiple brands. Compile and process pharmacy redemptions for Senior Management approval. Oversee vendor performance via regular status meetings, monthly reporting, and calibration calls. Lead development and implementation of programs to ensure seamless and consistent patient experience across channels. Educate internal stakeholders on affordability programs. Provide input on development of Sales team resources, such as FAQs, to address high‑level and program‑specific questions. Respond to patient and HCP escalated issues/complaints through appropriate customer‑facing channels. Manage relationships with key vendors and lead contract negotiation and renewal processes. Monitor and track vendor billing, payments, and budgets for multiple programs; assist with vendor questions as needed. Support day‑to‑day affordability operations for multiple copay/eVoucher programs. Support the patient insights team with vendor data requests. Manage and monitor ongoing affordability vendor training assignments for program compliance. Develop and maintain internal enablement materials, SOPs, playbooks, and operational guidance for affordability programs. Own operational support for budgeting, prefunding, invoicing, and financial tracking for affordability programs. Partner with Finance to ensure accurate forecasting, reconciliation, and financial governance. Support audit readiness through clear documentation, controls, and traceability. Physical Requirements 10–20% overnight travel required. Qualifications Bachelor’s degree or equivalent experience required. 8+ years of experience in pharmaceutical commercial operations, patient support, program/project management, or related functions. 2+ years of experience supporting patient affordability or offer related programs. Strong analytical and quantitative skills; demonstrated experience in financial oversight, budgeting, and vendor management highly preferred. Proven track record of operational enablement and process improvement with high attention to detail and strong execution discipline. Experience leading complex initiatives in a matrixed, cross‑functional environment, including the ability to influence without formal authority. Proactive problem solver who anticipates risks and mitigates issues before escalation. Excellent planning, prioritization, execution, and follow‑up skills across multiple concurrent initiatives. Strong written and verbal communication skills. Advanced proficiency in Microsoft Excel and PowerPoint. Compensation Base compensation range: $120,000–$223,000. Base compensation is determined based on a number of factors. The position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long‑term incentive compensation and/or company vehicles depending on the position’s level or other factors. Benefits Employees are eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flexible vacation policy, and parental leave policy. EEO & Accommodations We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. Novo Nordisk is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations. 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