Youth Care Supervisor (Bilingual)

About us

Dynamic Service Solutions (DSS) is a mission-driven organization partnering with federal and local agencies to deliver high-quality human services, staffing, and program support nationwide. We are committed to excellence, innovation, and compassionate service.

We're seeking compassionate professionals to join our Children First Residential Care Program, where you'll provide trauma-informed, culturally responsive care in a safe and supportive environment. Your work will help children move toward stability and family reunification. If you are passionate about serving vulnerable populations and want to make a meaningful impact, we invite you to join our mission-focused team.

Many roles require fluency in English and Spanish. Explore opportunities in our Career Center and make a difference where it matters most.

Lead Youth Care Worker Job Summary

The Lead Youth Care Worker (LYCW) is responsible for ensuring the appropriate and expected service delivery of residential services for all children in care by supervising and coordinating staff for the safety and well-being of all children in care. Responsible for the documentation and supervision of client's progress while in care. Facilitate and ensure compliance to all Texas Department of Family and Protective/Office of Refugee Resettlement (ORR) Minimum Standards on an ongoing basis. Responsible for the supervision of Youth Care Workers and Escort Youth Care Workers.

Essential Functions:

1. Responsible for general oversight, Supervising, scheduling and monitoring while providing oversight, implementing policies, procedures, ORR guidelines, regulations and reports to assure effective department functioning and documentation of activity and performance outcomes. Oversee the overall safety, accountability, and security. Identify and report current/potential safety issues in the department.
2. Provide support on ensuring the Behavioral Management System is being followed to motivate youth in care to demonstrate proper conduct. Apply Crisis Prevention Intervention (CPI) techniques to de-escalate and stabilize the youth when necessary. Conduct camera supervision periodically in order to ensure safety and well-being of all minors in care.
3. Coach and ensure that the direct care staff is completing documentation of observable behaviors; interventions; daily progress notes; and other required information as required and reporting to the treatment team for progress on regular basis as required.
4. Address employee performance issues in a timely manner and maintain documentation of conversations through the use of memos to the record/conference notes. Develop corrective action plans or disciplinary memos to address performance issues of Youth Care Worker staff in collaboration with Program Management Team and HR Department.
5. Provide relief/coverage for YCW department in the form of covering restroom breaks and YCW postings, as needed. Conduct rounds of assigned staff. Ensure staff is supervising minors in accordance with State and Federal policies
6. Ensure the provision of services to youth upon arrival to the program (to include but not limited to meal, clothing, hygiene products, shower, and bedroom assignment).

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Qualifications and Requirements

Preferred Education/Work Experience:

Level : High School Diploma or a GED

1. College degree in Human Services field is preferred.
2. At least one (1) year of ORR Residential Care Services experience is required.
3. 1 year of supervisory experience is required.
4. 1 year of previous work/volunteer experience with juveniles is preferred.
5. Valid, active driver's license and Clean Driving record is required.
6. Experience working with children and youth care programs.
7. Proficiency in computer skills, i.e., Windows, Microsoft Word, Excel, Access, etc.
8. Must be bilingual in English/Spanish (read/speak/write).

Equivalent Education/Work Experience:

N/A

Working Conditions/Physical Effort

The LYCW is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call. Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S.

Work is performed mostly in a residential facility setting. Some overnight travel; public speaking, evening and weekend work are requirements of the position. Regular computer work is also required. While performing the duties of this job, the employee is required to stand; walk; sit; finger, handle, or feel objects, or controls; reach; climb stairs; balance; stoop, kneel, or crouch; talk and hear. The employee must occasionally lift and/or move up to twenty-five 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands and work environment characteristics described above are representative of the physical capabilities that must be met by an employee and the working conditions that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

What We Offer

• Competitive salary.
• Benefits package medical, dental, vision, HSA, DCFSA and 401 K retirement plan. Life and Disability Plans and other supplemental plans. Student Loan Assistance plan.
• Paid time off, holidays, and sick leave.
• Professional development opportunities; ongoing training in best practices, and leadership.
• Mission-driven work in a collaborative, supportive team.

Why Join DSS

Our people are our greatest strength while empowering communities through compassion, structure, and service. We are committed to supporting your professional growth through ongoing training, mentorship, and clear pathways for advancement. We actively promote and encourage team members to apply for internal opportunities, helping you build a long-term career while expanding your skills and leadership potential. When you join DSS, you become part of a supportive organization that invests in your development and values your impact.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

We participate in E-Verify.

How to Apply

Apply directly through our ADP Careers portal under Dynamic Service Solutions (DSS) . Submit your resume and a brief cover letter describing your experience and interest in this position.

Equal Employment Opportunity:

Dynamic Service Solutions is an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, national origin, marital status, disability, age, military/veteran status, parental status, or other non-merit factors. Dynamic Service Solutions is also committed to complying with all fair employment practices regarding citizenship and immigration status.


3rd shift