Department Manager

Job Description

About the Company - URBAN REVIVO is a leading global fashion retailer known for its trendy and chic collections. Our mission is to offer high-quality, fashionable, and affordable clothing to our customers worldwide. As we continue to expand our presence, we are excited to announce the opening of our new store in London.

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About the Role - We are seeking a dynamic and experienced Store Manager to lead our new store in London. The Retail Store Manager is responsible for driving sales performance and operational excellence in our store. This role requires a strategic leader with strong business acumen and a passion for delivering an exceptional customer experience. The Retail Store Manager will lead a team, ensuring that sales targets are consistently met and exceeded, while maintaining brand standards and optimizing store operations. This is an excellent opportunity for a passionate and results-driven individual to join our team and contribute to the success of URBAN REVIVO in a key market.

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Responsibilities :

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Sales Performance & Business Management:

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• Measure and monitor sales performance, taking proactive steps to enhance business outcomes.
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• Take ownership of the store's operational execution to achieve revenue targets while effectively managing the budget and expenses.
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• Utilize a high level of business acumen to identify business drivers and opportunities, and implement solutions that drive growth.
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• Consistently meet and exceed store sales goals, ensuring long-term business success.
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• Customer Experience & Brand Representation:
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• Drive the execution of an elevated client experience, acting as a brand ambassador and embodying brand values.
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• Engage customers with the brand, educating them on sustainability and sharing the stories of Urban Revivo.
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• Lead the sales floor, ensuring an exceptional customer experience through a customer-first mindset, fostering loyal client relationships.
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Team Leadership & Development:

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• Assist customers and oversee client interactions, providing real-time coaching to the team for continuous improvement.
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• Ensure optimal balance of sales and service by managing scheduling effectively, aligning the right people at the right time to achieve payroll goals.
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• Manage the day-to-day performance of the retail team, enabling career development and ensuring an exceptional employee experience.
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• Take accountability for hiring, training, and developing the store team across all areas of the business.
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• Provide ongoing performance feedback, ensuring growth and achieving desired results.
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• Oversee performance reviews, development plans, and any necessary disciplinary actions or corrective measures.
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Operational Excellence & Inventory Management:

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• Uphold consistent inventory accuracy and control within the store, leading and training the team to ensure consistent deliverables.
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• Contribute to Loss Prevention efforts across all areas of the business, setting clear expectations and leading training for the store team.
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• Ensure facility maintenance, organization, and presentation are always aligned with brand standards.
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• Lead merchandising presentation and concept standards, utilizing retail and product reporting to strategize for an optimal customer experience and enhanced business productivity.
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Communication & Collaboration:

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• Provide real-time and weekly feedback on product and sales performance to corporate partners, influencing product allocations and overall business success.
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• Ensure the selling floor consistently reflects brand and concept standards, training and developing talent in visual and digital merchandising.
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• Understand and assess the current store culture, identifying areas for improvement and working with the Regional Director to implement initiatives, activations, and recognition programs that drive positive change.
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Qualifications :

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• Minimum of 2 years of retail management experience, preferably in the fashion or apparel industry, with a focus on high-volume, fast-paced environments.
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• Bachelor’s degree or higher, with a preference for Business, Retail Management, or a related field.
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• Proven ability to lead, motivate, and develop a team, coupled with strong interpersonal and communication skills.
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• Passionate about delivering exceptional customer service and enhancing the overall customer experience.
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• Strong sales acumen with a successful track record of achieving and exceeding sales targets.
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• Excellent organizational and time-management skills, with the ability to multitask and prioritize effectively.
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• Proficient in retail management software, POS systems, and Microsoft Office Suite.
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• Strong overall planning ability, with expertise in data analysis, induction, and application.
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• Keen fashion sense, with the ability to formulate workflows and standards, conduct product analysis and adjustments, and execute effective visual merchandising.
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• Ability to adapt to changing business needs and thrive in a dynamic, fast-paced environment.
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