Sales Operations Manager

ABOUT THE ROLE The Sales Operations Manager provides high-level administrative, operational, and strategic support to the commercial leadership team. This hybrid role is ideal for a highly organized, proactive professional who can balance executive-level administrative responsibilities with hands-on sales operations work that enhances efficiency, visibility, and performance across the commercial organization. The ideal candidate is a strong communicator, a master of organization, and a self-starter who thrives in fast-paced environments and enjoys building processes from the ground up. KEY RESPONSIBILITIES Provide daily administrative support for the Chief Commercial Officer and broader Commercial Leadership Team. Manage complex calendars, travel arrangements, expense reports, and deadlines. Proactively communicate needs, risks, and updates, ensuring leadership stays informed, prepared, and ahead of operational demands. Prepare meeting agendas, presentations, minutes, working documents, and executive communication. Organize and coordinate internal meetings, sales meetings, surgeon training events, and other external meeting engagements. Maintain organized office filing systems including shared drives, databases, and document version control. Create presentations, reports, and communication materials using Microsoft Office Suite. Coordinate onboarding materials and field compliance requirements including credentialing support. Handle confidential records and sensitive information with discretion and professionalism. Support service contract coordination and internal event-based vendor communications. Own CRM administration (HubSpot), including reporting, hygiene, forecasting tools, and user support. Produce dashboards, analytics, pipeline reporting, and forecasting for commercial leadership. Support lead generation, qualification workflows, inside sales coordination, and cross-functional collaboration. Ensure consistent data integrity and adoption across CRM and engagement platforms. Review, redline, and manage contracts including pricing agreements, distribution contracts, SOWs, and vendor documents. Maintain organized contract records and support management of pricing files, quotes, and consignment programs. Collaborate closely with legal, finance, supply chain, and commercial leadership to ensure accuracy, compliance, and timely contract execution. Utilize contract management tools (e.g., Ironclad) and CRM integrations to track status, renewals, and obligations. Develop, evaluate, and optimize sales processes to improve efficiency, consistency, and conversion. Support conference related planning activities including registrations, travel, and processing sponsorship related expenses. Manage Distributor Portal updates and distributor access both US and International Implement tools and documentation that streamline sales content management, contract approval workflows and various sales processes. Support product launches through operational planning, communication, and material distribution. Ensure field readiness through timely dissemination of sales collateral, pricing files, and product information, marketing resources. QUALIFICATIONS Required 4+ years in sales operations, commercial operations, executive administration, customer service, or a hybrid support role;medical device, spine, orthopedic, or healthcare tech experience strongly preferred. Strong CRM experience (Salesforce, HubSpot) and sales analytics/reporting skills. Exceptional organization, communication, and multitasking abilities. Experience supporting senior leaders or executive teams. Ability to work independently in fast-paced, ambiguous startup environments. Proficiency in Microsoft Office Suite. Preferred Experience in medical devices or field/distributor sales environments. Understanding of medical device compliance, credentialing, and field inventory processes. Experience building processes and infrastructure in early-stage companies. Familiarity with Ironclad or other contract management systems. Strategic partnership & proactive communication High attention to detail and accountability Strong analytical and problem-solving skills Cross-functional collaboration Ability to manage sensitive information with discretion Process optimization and continuous improvement mindset Ready to make an impact? Apply today and tell us how your background makes you the ideal candidate for this role. #J-18808-Ljbffr Synergy Spine Solutions Inc.