Customer Service Representative

Responsibilities Understand, communicate, and prioritize scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow. Operate a multi‑line telephone system: answer incoming calls, place callers on hold, transfer calls, and page staff members appropriately. Takes and routes messages for veterinarians and staff members. Empathize with clients and remain compassionate and well‑mannered if a client becomes emotional or discourteous. Remain calm and collected in the face of emergency situations. Accept payments, make change, process credit payments, and other forms of payment while maintaining an accurate cash drawer. Maintain accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information. Complete all tasks as assigned by the supervisor(s). Qualifications & Requirements Professional and friendly phone etiquette. Ability to work weekends and holiday rotations, as needed. Ability to properly prioritize and complete tasks simultaneously. Ability to problem‑solve and adapt to multiple situations. High school diploma or educational equivalent. Excellent customer service skills. Computer efficiency. Very detail‑oriented. Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.). Preferred: One year of customer service representative experience. Preferred: Knowledge of veterinary medical terminology and procedures. Compensation $18–$23 per hour. Benefits Tailored development programs, mentorship, and career pathing. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance. Health, dental, vision, life insurance, and mental health resources. Generous paid time off and holidays. #J-18808-Ljbffr 143663 Cats Only Veterinary Hospital LP