Call Center/Help Desk Analyst
InnoSoul, Inc.
Job ID: TN-66463 (94091023)
Onsite/Local (Nashville ONLY) Call Center/Help Desk Analyst with Active Directory, iOS Management/Support/Deployment, Printer/Network/Application troubleshooting, MSRA/RDP, VPN, ServiceNow, Cisco WebEx/Presence experience
Location: Nashville, TN (DOT)
Duration: 12 Months
Candidate Must Be Local Nashville
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support - MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment
innoSoul, Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically, business solutions for Application Development, System integration, network or software installation support, Custom Web Development, Hosting solutions. Our value-added solutions leverage technology to enhance business performance, increase productivity and secure data.
Vacancy posted 2 days ago
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