Senior Analyst, Operational Performance

Senior Analyst, Operational Performance

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.

Our mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our shared vision – Every patient deserves access to quality healthcare.

Our values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why you should want to work with us:

• Health, dental, vision, disability & life insurance, and much more
• 401K retirement plan (with company match)
• Tuition, professional license and certification reimbursement
• Paid time off, holidays and volunteer time
• Paid orientation and training
• Great place to work certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

More details about the benefits we offer can be found at careers.harmonycares.com/benefits.

Responsibilities

The senior analyst, operational performance is responsible for delivering data-driven insights that strengthen care delivery operations, improve clinical and financial performance, and support the evolution of strategic care models. This role partners closely with medical group leadership to evaluate operational effectiveness, optimize capacity and staffing models, and drive measurable improvements across the organization. Acting as a subject matter expert in performance analytics, strategic planning, and operational management, this position works cross-functionally with clinical, operational, finance, and strategy teams to analyze trends, design scalable reporting solutions, and translate complex data into actionable recommendations. The senior analyst enables leaders to make informed decisions that enhance financial performance, operational efficiency, quality outcomes, and overall care delivery effectiveness.

Essential duties and responsibilities:

• Drive performance visibility across the medical group executive team through actionable reporting, insight development, and structured performance reviews
• Assist strategic operations leaders in the medical group annual budget process, partnering with leaders to translate business needs into structured staffing and financial models
• Serve as a strategic thought partner to operations and finance leadership by proactively identifying emerging risks, trends, and performance inflection points
• Partner with leaders to define reporting needs and translate requirements to data and finance teams, maintaining ownership of designated reporting assets including operating and financial KPIs
• Own the creation and maintenance of productivity and performance reports in collaboration with operations, finance, and data teams
• Work with operations leadership to establish performance expectations related to productivity, staffing, utilization, and financial outcomes
• Establish and maintain a repeatable performance management cadence to review operational and financial results, highlighting key insights and recommended actions to support organizational profitability
• Develop, maintain, and enhance analytical models, dashboards, and performance reports related to operational performance, profitability, and overall medical group performance
• Identify performance trends, gaps, and improvement opportunities using advanced analytics, statistical methods, and root-cause analysis
• Translate complex data into clear, actionable insights for operational and clinical leaders
• Monitor KPIs across care sites, programs, and teams to ensure accuracy, consistency, and relevance
• Conduct scenario modeling, forecasting, and impact analyses to guide strategic decision-making
• Analyze internal performance data to inform long-term care delivery strategy and operational model evolution
• Build tools, frameworks, and processes that enable care teams to measure, track, and optimize their performance
• Partner with operations, clinical leadership, technology, and quality teams to ensure performance insights translate into practical execution
• Lead or support performance improvement initiatives using data-driven problem solving, workflow analysis, and operational modeling techniques
• Provide analytical expertise to support business cases, pilot programs, and scaling of new care delivery capabilities
• Ensure data accuracy, integrity, and alignment across systems and reporting sources
• Collaborate with data engineering and BI teams to optimize data pipelines, metric definitions, and governance standards
• Create standardized reporting templates and dashboards that improve transparency and support consistent decision-making

In this role you may work with:

• Medical group senior executives
• Executive directors
• Regional medical directors
• Market leaders
• Senior population health manager
• Operations leadership

Qualifications

Required knowledge, skills and experience:

• Bachelor's degree in analytics, finance, healthcare administration, business, statistics, or a related field
• 4+ years of experience in healthcare analytics, operations, performance improvement, finance, strategy, or related roles
• Prior experience in health systems, ambulatory care, MSOs, value-based care, or care model innovation
• Advanced proficiency in Microsoft Office, including Excel (XLOOKUP, VLOOKUP, INDEXMATCH, SUMIFS, pivot tables)
• Strong proficiency with analytical and BI tools such as SQL, Python or R, Tableau or Power BI, and Excel
• Demonstrated ability to convert complex datasets into actionable insights for operational and clinical stakeholders
• Experience developing dashboards and analytics solutions at scale
• Demonstrated integrity and discretion in handling confidential and sensitive information
• Ability to communicate complex analyses through clear, concise, and actionable narratives tailored to executive and clinical audiences
• Experience working with care delivery data such as clinical quality metrics, throughput, access, utilization, cost, or population health data
• Excellent communication skills with the ability to present insights effectively to executives, clinicians, and cross-functional teams
• Familiarity with LEAN, Six Sigma, operational improvement methods, or healthcare quality frameworks preferred
• Understanding of care delivery workflows, clinical operations, and quality performance metrics preferred

Preferred knowledge, skills and experience:

• Master's degree in healthcare administration, public health, business, data science, or a similar field

Posted Max Pay Rate

USD $100,000.00/Yr.

Posted Min Pay Rate

USD $80,000.00/Yr.

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

Notice

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.