Customer Service Supervisor

Job DescriptionRelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than just a distributor — we’re a team dedicated to innovation, service excellence, and growth.We’re looking for a motivated and organized Customer Service Supervisor who thrives in a fast-paced environment. This role plays a key part in supporting Sales and Customer Service through accurate order processing, strong communication, and dependable administrative support, all to help deliver an outstanding customer experience.ResponsibilitiesCustomer Service OperationsLead and supervise a team of 8-10 Customer Service Associates, providing direction, coaching, and support to ensure high performance and professional customer interactions.lead associates, processes, and policies of RelaDyne in a manner of excellence in order to sustain customer loyalty and provide opportunities for corporate growth Monitor and evaluate phone and email communications to ensure service quality and professionalism.Oversee daily customer service operations to ensure inquiries and requests are handled promptly and accurately.Address and resolve escalated customer concerns or service issues in a timely and professional manner.Obtain and evaluate relevant information to respond to product inquiries, service requests, and order-related questions.Ensure adherence to Customer Service SLA's (service level agreement) measures (ASA, ABN, etc). Review and analyze dashboards and reporting from the phones and Salesforce. Customer & Order ManagementOversee the setup of new customer accounts and ensure accurate maintenance of customer data.Ensure accurate processing of customer orders, forms, applications, and service requests.Organize team workflow to meet customer timeframes and service expectations.Maintain customer records and databases, ensuring data accuracy and integrity within company systems, including SAP.Cross-Functional CollaborationCommunicate and coordinate with internal departments including sales, logistics, operations, and accounting to resolve customer issues and support business operations.Provide feedback to leadership regarding opportunities to improve customer service processes and operational efficiency.Assist in preparing correspondence, reports, and presentations as needed.Coordinate mail, shipping, and customer documentation as required.Support special projects and departmental initiatives as assigned.Leadership ResponsibilitiesProvide leadership, coaching, and development for Customer Service Associates.Leverage customer feedback to suggest service improvements and trends.Establish clear expectations, service standards, and performance goals for the team.Conduct regular performance discussions and evaluations to support associate growth and accountability.Review and approve associate timecards in accordance with company payroll processes and deadlines.Monitor team productivity and workflow to ensure customer service objectives are achieved.Foster a positive and collaborative team environment that reflects RelaDyne's values and commitment to service excellence.Knowledge, Skills & AbilitiesMinimum of 5+ years of customer service experience, preferably in a business-to-business, industrial, distribution, or logistics environment.At least 2+ years of supervisory or team leadership experience, preferably managing multiple customer service associates.Strong customer service and relationship management skills.Excellent phone etiquette and professional communication skills.Demonstrated leadership, planning, and team management abilities.Ability to analyze service metrics and operational data to identify trends and improvement opportunitiesStrong problem-solving and analytical skills with the ability to manage multiple priorities.Ability to work effectively under pressure and resolve challenging customer situations.Strong interpersonal skills and ability to collaborate across departments.Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint.Experience working with ERP systems such as SAP, including customer account management and order processing.Ability to learn additional business systems and software platforms as needed.Strong organizational skills, attention to detail, and ability to manage deadlines.Self-motivated with the ability to work independently as well as part of a team.At RelaDyne, you’ll find more than just a job-you’ll discover a career with a company that values people, teamwork, and growth. Apply today and join the team driving the future of reliability.Safety-Sensitive Position Notice:This position is designated as safety sensitive. Employment is contingent upon the successful completion of all required pre-employment screenings, which may include a background check, drug and alcohol screening, and any other evaluations required by law or company policy.Know Your Rights: Workplace Discrimination is Illegal – (click for more information) Equal Opportunity Employer/Disability/Protected Veteran RelaDyne and its affiliates are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, sex, pregnancy, childbirth or related medical conditions, age, disability, genetic information, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law. RelaDyne is committed to providing reasonable accommodations to qualified individuals with disabilities (including pregnancy, childbirth or other related medical conditions) to enable them to perform the essential functions of a position and to participate in the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application, interview, or hiring process, please contact Human Resources at View email address on job-api.jobget.com DetailsJob Type: Full-timeCategory: Customer ServiceSalaried: Salaried