Service Advisor

Service Advisor

Sioux City Ford Lincoln is looking to add a Service Advisor to our team. The Service Advisor will act as the liaison between customers and our service technicians who work on their vehicles. You will identify the need for, sell and schedule service work.

Benefits:

• Our family ownership and commitment to our community
• Several medical and dental plans
• Unique supplemental insurance options and discount programs
• 401(k) plan
• Paid time off
• Holiday pay
• "Give a day to charity" pay
• Friday "casual for a cause"
• Career growth opportunities
• Paid training
• Employee vehicle purchase plans (includes immediate family members!)
• Discounts on other dealership products and services

Duties and responsibilities:

• Maintain sales goals set out by management.
• Maintain CSI rating at or above group average with goal of being in the top 10%.
• Greet customers in a timely, friendly manner, let customers who are waiting in line know that they will be helped soon.
• Communicate with service customers to determine the nature of the mechanical problem, obtain customer and vehicle data, and schedule appointments.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus.
• Follow up progress of each repair order during the day. Contact customer regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
• Interpret warranty information & policies to customers.
• Identify ROs that require special handling such as rush, customer waiting, special problem, comeback. Keep Service Manager informed of all problems & potential problems involving repairs, customers & equipment.
• Be up-to-date on technical & performance information on all vehicles serviced by dealership.
• On completion of work, repair orders must be closed in a timely & efficient manner.
• If additional work is needed, explain the details to the customer, including the additional cost and time consideration.
• Follow all processes in handling our customers set by the department manager. This includes meet and greet, walk around, schedule maintenance, follow up calls, and active delivery with the customer.
• Any other duties or training as assigned or requested by Dealership management.

Minimum qualifications, knowledge, skills:

• General knowledge of all basic automotive repair and maintenance.
• Must follow Dealership safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
• Ability to read & comprehend instructions & information.
• Two years of experience in a dealership position preferred.
• Sales experience preferred.
• Excellent oral & written communication skills.
• High school diploma or equivalent.

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and a satisfactory driving record.