Director of Customer Experience — AI Platform (NYC)
Lightning
Lightning AI is seeking a Director of Customer Experience to lead our global team of Technical Account Managers and Customer Experience Managers, guiding onboarding, migration, adoption, and expansion of customers on our developer-first AI platform. You'll own the strategy, operating model, and execution of customer experience, partnering with engineering, product, and sales to drive retention, health, and long-term value for enterprise and startup customers in a fast-moving environment. #J-18808-Ljbffr Lightning
- HHAeXchange is seeking a Director of Customer Experience to own AI-powered, automated engagement across the customer base. You will design systems from onboarding... ...actively build tooling and data workflows in a hybrid NYC environment. You will partner with cross-functional...Suggested
$250k
...United States, serving millions of customers across a broad portfolio of... ...products. The Digital & Client Experience (DCX) team sits at the heart of... ...outcomes — DCX is investing in platform modernization, data infrastructure, and AI to deliver faster, smarter, and...PlatformFull timeTemporary work- ...restaurant technology platform helping local... ...delivering value for customers, improving a little bit... ...for a seasoned Senior Director of Customer Experience—a experienced operator... ...the CEO, based in our NYC office (3x+/week in-person... ...decisions yourself. AI & Automation (Hands‑...PlatformWork at officeLocal areaFlexible hours
$130k - $145k
...forefront of fintech + AI innovation, backed by leading... ...for an Enterprise Customer Success Manager who... ...promote the product and platform across all levels to empower... ...of customer success experience at a data-driven B2B... ...This is a hybrid position from our NYC offices**...PlatformFor contractors- ...aligned and shipping. You’ll influence without formal authority, balancing client conversations with engineering tradeoffs, and push the platform forward with focused, structured thinking in a high-growth healthcare tech environment in NYC. #J-18808-Ljbffr Thesis CarePlatform
- Wealth.com, a leading AI-driven wealth management platform, seeks a Senior Manager, FP&A. The role drives rolling... ...the CFO and Board. Hybrid work in NYC with collaboration across Finance,... ...ideal candidate blends rigorous FP&A experience with comfort employing generative AI...Platform
$140k - $200k
Gleanwork is seeking an AI Success Manager to... ...post-sales contact for customers in New York. The AISM will... ...implementations, ensuring platform health and customer... ...requires 3-5 years of experience in technical deployment... ...four days a week in the NYC office, and offers a competitive...PlatformWork at office- Niural AI is seeking a Product Manager to own the end-to-end experience for core products within the Niural platform. You will partner with engineering, design... ...other PMs to translate customer problems into clear, buildable... ...with engineers. The NYC office is the hub for...PlatformWork at office
- ...Product and Engineering teams to enhance our platform used by over 20 million patients. The ideal candidate will have 5-8 years of experience in a similar position, with exceptional... ...patterns. This is a full-time, hybrid position at our NYC HQ. #J-18808-Ljbffr HealthiePlatformFull time
- ...with loan-market veterans to shape a new infra platform in a high-change fintech environment. You will... ...engineers, learn from industry veterans, and actively apply AI tools to accelerate development while thriving in a dynamic hybrid NYC office. #J-18808-Ljbffr QuorimPlatformWork at office
- Carex Consulting Group is partnering with an AI engagement platform startup to find an entrepreneurial Sales Leader who will build and scale a high-impact sales function from the ground up in the NYC area. The role focuses on relationship-driven selling, strategic partnerships...PlatformRemote job
- ...join our team in building a shared technology platform. This is a broad role encompassing full stack development, as well as developing AI agents for workflow automation. Join us if... ...with end users, working hands-on in our NYC office, and owning projects from conception...PlatformWork at office
- Daley And Associates, LLC in Midtown NYC is seeking an Equities Risk Manager to oversee... ...portfolios using advanced risk analytics platforms. You will translate quantitative analyses... ...portfolio managers and leadership, leveraging AI, data visualization, and dashboard...PlatformWork at officeWork from home
- Monk in Flatiron, NYC is looking for a Member of Technical Staff in Data Engineering.... ...be responsible for owning the entire data platform, designing scalable architectures, and ensuring... ...The ideal candidate has over 4 years of experience in production data systems, is an expert...PlatformImmediate start
$150.1k - $227k
...get the best candidate experience, please consider applying... ...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...outcomes, and drive platform adoption at scale.... ..., Indianapolis, Dallas, NYC, Boston. (Remote: Southern...PlatformFull timeWork at officeRemote workFlexible hours3 days per week$110k - $135k
...leader in Responsible AI Agents for Healthcare,... ...across their most valuable platforms, services, and channels... ...3+ years of experience as an Engagement Manager... ...Management: Exceptional customer relationship skills with... ...at least 3 days in the NYC office. Applicants must...PlatformFull timeWork at office- Evertune is hiring an Associate AI Success Manager in the NYC office to support high-value brand and agency accounts. You’ll focus on onboarding... ...and coordinate with product and engineering to improve the platform. This role sits in a fast-paced, venture-backed...PlatformWork at office
$85k - $160k
A leading AI marketing platform is seeking an Engagement Manager to drive customer success with their AI search programs. This role requires over 2 years of experience with scale or SMB customers, exceptional communication... ...to impactful outcomes. The NYC-based position offers a...Platform$70k - $90k
...Evertune is building the first AI discovery platform for modern marketers. As... ...growth. Our GTM org spans sales, customer success, and marketing -... ...Associate AI Success Manager in our NYC office to support the... ...client‑facing SaaS role. Experience supporting onboarding, renewals...PlatformWork at officeLocal area- ...Manager for Pharma & Life Sciences in our NYC office. You will drive the AI search program across a portfolio of large pharmaceutical customers, owning onboarding, implementation, and measurable outcomes with the Profound platform. You will partner with brand, commercial...PlatformWork at office
- ...profit. Technical Program Manager (NYC, on-site) Project is an AI company in the Healthcare space. It... ...an enterprise deployment of its AI platform for a major US healthcare insurance... .... What we expect from you: Strong experience working directly with engineering teams...PlatformFull timeFor contractorsWork at officeImmediate start1 day per week
$200k - $300k
Senior AI / ML Software Engineer, Hedge Fund, NYC Firm: Top NYC Multi-Strategy Hedge Fund Role: Senior / Staff... ...especially interested in people with experience across areas like: Model training,... ...Engineering, Applied Science, AI Platform, ML Infrastructure, Search,...PlatformWork at officeRelocation- ...Engineer Location: 3 days’ work from NYC, NY Interview: Inperson Final... ...& proficiency in using AI Key Responsibilities Develop and maintain data platform pipelines and data integration processes... .... Qualifications 8 years of experience developing and supporting data pipelines...PlatformFull time
- ...partner is looking for an AI Product Manager - Agency Exp Required (NYC-based) based in Canada.... ...development, legacy platform modernization, and AI-native... ...or access to customer data. Manage multiple concurrent... ...years of product management experience , with demonstrated...Platform
- Optimum, a leading connectivity provider, seeks a Senior Director of Customer Experience and Digital Self-Service Strategy to own measurable CX improvements... ...data teams, and enable efficiency through automation and AI. Accountabilities include delivering simplified journeys,...
$170k - $180k
HHAeXchange is hiring a Director of Customer Experience in New York City for a hybrid role. Lead the design and execution of an AI-powered engagement model to drive product adoption at scale across customers and products. You will own the strategy and be hands-on with...- Lightning AI in New York City is seeking a Director of Customer Experience to build and lead the team delivering value to customers across onboarding, migration, production adoption, and expansion. You will own the strategy, operating model, and execution of the CX function...
$200k - $275k
...Hebbia Hebbia is the leading AI platform for finance. Founded in 2020... ...product, commercial strategy, and customer impact. They understand... ...accounts. Who You Are 10+ years of experience in investment banking,... ...work 5 days/week in our SoHo NYC office. Compensation In consideration...PlatformWork at office$90k - $140k
A pre-Series A startup in New York seeks a dedicated customer relationship manager to transform customer feedback into actionable insights and ensure ongoing success for accounting firms. The ideal candidate has a strong accounting background, enjoys helping others, and...Work at officeRemote work$190.9k - $253.75k
...world's best Data Intelligence Platform so our customers can use deep data insights... ...the first engineers in the NYC Engineering office, you’ll have... ...of Databricks in data & AI to deliver vertical AI applications... ...we look for:10 years of experience with HTML, CSS, and...PlatformWork at officeLocal areaWorldwide
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