Lead Product Owner - 992

Job Description

Position’s Contributions to Work Group :

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• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.

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• Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.

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• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.

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• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.

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Typical task breakdown:

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• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.

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• Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.

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• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.

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• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.

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Work environment :

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2x a week in office currently; eventually this could change to more days in office.

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Education & Experience Required:

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- 10+ years of experience as a Lead product owner

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- No Bachelor’s degree required but is a nice to have

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Required Technical Skills

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(Required)

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Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.

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Level Working Knowledge:

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• Analyzes the value of a business and its functions through the value estimation of assets.

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• Applies the prerequisites to a project before starting the business analysis process.

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• Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions.

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• Documents the business case to justify the requirements of time and resources of a project.

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• Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities.

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Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

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Level Extensive Experience:

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• Differentiates assumptions, perspectives, and historical frameworks.

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• Evaluates past decisions for insights to improve decision-making process.

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• Assesses and validates decision options and points and predicts their potential impact.

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• Advises others in analyzing and synthesizing relevant data and assessing alternatives.

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• Uses effective decision-making approaches such as consultative, command, or consensus.

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• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

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Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

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Level Extensive Experience:

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• Reviews others' writing or presentations and provides feedback and coaching.

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• Adapts documents and presentations for the intended audience.

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• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

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• Communicates well downward, upward, and outward.

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• Employs appropriate methods of persuasion when soliciting agreement.

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• Maintains focus on the topic at hand.

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Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.

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Level Extensive Experience:

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• Describes methods for estimating costs for request fulfillment.

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• Defines responses for non-standard or unsupported change requests.

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• Contributes to the design and development of request process flow and templates.

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• Clarifies description, components affected, need, cost estimate, risk, resources, status.

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• Manages all aspects of the change request process.

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• Researches new tools and techniques for monitoring product efficacy.

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Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.

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Level Working Knowledge:

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Identifies considerations for product integration with multiple platforms and systems.

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• Works with development or delivery of a software package or component.

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• Describes phases, activities, deliverables and processes for a specific methodology.

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• Works with structured documents for developing features, functions, plans and schedules.

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• Describes software design practices, technologies, and considerations.

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Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.

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Level Working Knowledge:

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• Documents resolution progress and provides feedback to customers.

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• Describes issues and consideration for resolving problems involving other products or vendors.

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• Works with tracking and resolving common types of problems for a product or product group.

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• Describes actions, tools, and procedures for problem reporting, solving, and resolution.

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• Cites examples of unusual problems; follows proper notifications and escalation procedures.

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Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.

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Level Extensive Experience:

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• Participates in enhancing the sales process and expanding sales opportunities.

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• Collects, documents, and maintains product functional requirements; makes recommendations.

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• Supports and participates in major installations and customizations.

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• Maintains and disseminates information on customer use and experiences.

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• Has knowledge of all advanced business features and functions of the product.

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• Relates experiences with unusual or non-traditional uses; assesses opportunities and challenges.

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User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

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Level Extensive Experience:

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• Compares and contrasts features and benefits of major acceptance testing frameworks.

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Critiques user acceptance plans for appropriateness and completeness.

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• Develops approaches for acceptance testing following legal or contractual agreements.

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• Monitors end-users in defining the testing environment and acceptance criteria; explains the importance of being actively involved in test designs and other testing phases.

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• Applies user acceptance testing in typical software development scenarios.

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• Consults on test strategies, components, processes, plans and approaches during the user acceptance testing process.

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