IT Help Desk Specialist II

What You'll Do Field requests from staff wherever they are - walk-ups at the Cottonwood IT office, plus phone calls, instant messages, and help desk tickets from remote users and staff at our other facilities Troubleshoot and resolve hardware, software, and VOIP phone issues, pulling in other IT staff or vendor support when needed Log every incident and resolution in the ticketing system so nothing slips through the cracks Image, configure, and stage laptops, computers, phones, and peripherals for new hires Deliver the IT presentation at our new employee orientation to help get our new hires up to speed on systems, accounts, security, and how to get IT assistance Set up equipment for telemedicine sessions and trainings Provide backup to the rest of the IT team and share in the on-call rotation What You Bring High School Diploma or GED Experience with Microsoft 365 and a customer-service-first approach to support Solid troubleshooting skills across computer hardware, software, and networking Familiarity with EHR / medical software solutions Experience supporting VOIP phone systems Comfort supporting users both in person and remotely What Sets You Apart Hands-on experience imaging, configuring, and deploying end-user equipment Comfortable presenting and delivering training to groups Prior experience in a healthcare or clinical setting Ability to manage multiple priorities and meet deadlines in a fast-paced environment Basic Requirements Ability to work on-site five days per week at the Cottonwood, AZ campus during your first 90 days, with the option for a hybrid schedule afterward Must live within commuting distance of the Cottonwood campus, as occasional same-day on-site coverage may be needed Availability for the IT on-call rotation Ability to sit for extended periods, move around the clinic, and occasionally carry up to 15 lbs. of equipment Ability to speak, read, and write fluently in English Must be 18 years or older Ability to obtain a Level 1 Fingerprint Clearance Card Why Join Us Meaningful work that directly supports the people caring for our community A collaborative IT team where you\'ll get real ownership and variety Room to grow across hardware, systems, and clinical technology Mission-driven organization focused on whole-person behavioral health care #J-18808-Ljbffr Spectrum Healthcare