Receptionist On-Call

Receptionist Position

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

Position Summary

The Receptionist is responsible for greeting and providing guidance to all visitors and callers to the facility and providing administrative clerical support as needed.

Duties and Responsibilities

As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services.

Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:

• Understanding and empathizing with client needs
• Surpassing client expectations
• Demonstrating a high level of integrity
• Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responds to telephone calls professionally by directing callers to appropriate staff members or by taking written messages. Responds to visitors politely and professionally by directing callers to appropriate staff members and /or locations.
• Handles all oral and written tasks in fluent English or fluent Spanish, as appropriate to individual tasks.
• Within the constraints of the regular influx of telephone and in-person contacts, provides helpful, efficient clerical support to administrative personnel, including typing word processing and spreadsheets.
• Receives incoming mail. Per current procedure, stamps exterior of all incoming mail. For specified types of mail, including all accounts payable, opens then stamps incoming mail. Weighs and places correct postage on outgoing business mail.
• Assist with receiving deliveries of supplies.
• Other duties assigned by supervisor.

Conditions of Employment

• This person must sign an oath of permanent confidentiality covering all patient related information.
• This person must comply with all ethical standards of Sea Mar.
• This person must complete an annual competency test as a receptionist.
• The person in this position shall have no history or evidence of alcohol or other drug misuse for a period of three (3) years immediately prior to the date of employment at the facility, and no misuse of alcohol or other drugs while employed at this center.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Skills

• Good communication (written and verbal) and organizational skills.
• Word processing and spreadsheet experience desired.

Interpersonal Skills

• Sensitive to client needs (Mental Health/Substance Abuse).

Language Skills

• Bilingual Spanish/English, with demonstrated writing and speaking fluency.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Reasoning Ability

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Education and Experience, Certificates, Licenses, Registrations, and Medical Screening

Education and Experience

• High school diploma or equivalent required.
• No professional certifications required. Customer Service/General Front Desk training is preferred.

Additional Requirements

• Must take and pass an annual TB test.
• Must have and maintain current CPR certification. If not current at time of hire, must obtain within 90 days.
• Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear mask at all times during the flu season.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Hourly - Hourly Plan, 20.76 USD Hourly

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it's a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 27 days per year + 10 paid Holidays.
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.