Implementation Tooling Engineer

Role Description

Tern has 10,000+ advisors, $2B+ in annualized GMV, and more agencies that want in than it can currently onboard. The constraint isn't demand. It's that getting an agency live still depends on too much manual work. This looks like cleaning data by hand, babysitting syncs, fixing the same class of problem one record at a time.

As the implementation tooling engineer, you turn that manual work into infrastructure.

• Own the systems that make migrations bulk and repeatable.
• Manage the sync infrastructure that keeps advisor data flowing into the partner networks.
• Ensure the data-quality foundations everything downstream depends on.
• Keep integrations healthy and replace scattered one-off logic with shared infrastructure.
• Make implementation faster and more reliable every week.

Qualifications

• Backend and data-pipeline engineering experience.
• Strong in a backend stack and SQL.
• Real experience building data pipelines and background-job systems that run reliably at volume.
• Experience in taking a manual, repetitive process and replacing it with tooling that got adopted.
• Experience owning third-party integrations or syncs.
• Ability to execute on a planned backlog without needing every ticket fully specced.

Requirements

• Hands-on fluency with AI-assisted development tools (Cursor, Claude).
• Background in travel tech, CRM, or partner-network/back-office integrations.
• Experience retiring brittle no-code or Zapier-style flows into owned, maintainable code.

Benefits

• Be part of a mission-driven team transforming the travel planning space.
• Work with a supportive, curious, and creative team.
• Influence and shape our user success strategy from the ground up.
• Competitive salary, equity, and benefits package.

Company Description

Tern is a venture-backed software company on a mission to reshape the $127B travel agency industry by giving power back to the entrepreneurs who built it. Nearly 98% of travel agencies are small businesses that have been chronically underserved by technology. Our platform helps travel advisors run more efficient, professional, and profitable operations.

At Tern, we believe in small business and the power of travel, and we're building the future of both.