IT Office Administrator - Technology Solutions

Location : To Be Determined, Jacksonville, FL
Job Type: Appointed Employee
Job Number: 2026-07132
Department: TECHNOLOGY SOLUTIONS
Opening Date: 06/01/2026
Closing Date: 6/5/2026 11:59 PM Eastern


Job Description
Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered "yes" to any of these questions, you need to complete your application now. Work for the city you love!!!

The Technology Solutions Department is actively seeking a IT Office Administrator.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments

This position reports to the Director of Technology Solutions and is responsible for overseeing the administrative operations of the department. Duties include coordinating meetings and appointments, handling correspondence, managing escalations, handling sensitive information, managing office budgets, preparing reports, single point of contact for talent management, acting as a liaison between the executive and other team members, supervising other administrative staff, and ensuring the overall efficiency and smooth running of the department.

Examples of Work

• Coordinates and manages CIO's schedule, including appointments, meetings, and any travel arrangements.
• Arranges and organizes meetings, conferences, and events (in-person and/or remote), prepare necessary materials (paper and/or electronically) and confirm smooth logistics.
• Assists in managing special projects, conducting necessary research, and coordinating efforts internally and across various city departments.
• Acts as a primary point of contact, screening and managing emails, calls, walk-ins, and correspondence on behalf of the CIO.
• Handles confidential information with discretion, maintain organized files (paper and/or electronically), and prepare reports as needed.
• Oversees office operations, order office supplies, and maintain a well-organized and functional workspace.
• Assists in drafting, formatting, and editing job specifications, presentations, and reports as needed.
• Ensures all policies and procedures are maintained in a central location and updated at least annually.
• Manages HR-related functions for the department, including recruitment, onboarding, employee relations, and supporting the full talent management lifecycle such as workforce planning, sourcing, hiring, development, engagement, retention, and transition.
• Serves as a liaison between the CIO and other IT team members, ensuring effective and practical communication within the organization.
• Provides advice, guidance, and recommendations to senior management on employee-related matters, including corrective actions and problem resolution, to support effective and compliant personnel operations.
• Supports a cooperative team environment by sharing information, assisting colleagues, and contributing to group tasks.
• Serves as the primary escalation point for the department, ensuring timely resolution of issues and inquiries.
• Tracks and manages all IT travel expense reports, ensuring accuracy and compliance with City policies.
• Expected Competencies
  
  • Communications. Exceptional organizational and communication skills are crucial for success in this role.
  • Problem Solving. Address issues and challenges proactively, providing solutions or escalating situations to the appropriate individual.
  • Networking. Build and maintain relationships with internal and external stakeholders, representing the CIO professionally.
  • Tech Proficiency. Utilize various software and tools for efficient task management, communication, and information storage.
  • Adaptability. Task Prioritization: Prioritize tasks, deadlines, and projects to ensure the CIO's time is optimized efficiently.
  • Flexibility. Demonstrate plasticity to handle unforeseen challenges and adjust priorities when needed.

Open Requirements/Supplemental Information

• Six (6) years of education and/or professional experience in administrative work or related field with at least two (2) years of HR related experience.

Preferred

• Experience working in an Information Technology setting.
• Bachelor's degree from an accredited institution in Business Administration or related degree.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at Work history is required for all employment/volunteer work in which qualifications are being based.


REQUIRED DOCUMENTS: The below documents are required with your application.

• Cover Letter
• Resume
• College Transcript -When meeting/basing qualifications on education, a copy of your college transcript, with your social blackout, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make "" a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for post-secondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:


If a candidate believes he or she was not afforded the veteran's preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans' Preference Coordinator

11351 Ulmerton Road, Suite 311-K


Largo, FL 33778-1630


Email:
The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.
01


Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

• Yes
• No

02


Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

• Yes
• No

03


A bachelors' degree in a relevant field is preferred. Do you have a bachelor's degree or higher from an accredited college or university? If yes, you MUST attach your college transcript to your application.

• Yes
• No

04


If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.
05


It is required to have six (6) years of education and/or professional experience in administrative work or related field.

• Yes
• No

06


Provide a detailed description (at least 3-4 complete sentences) of your experience.
07


Indicate the organization(s) you worked for where you gained this experience.
08


If you answered "yes" to question #5, do you have at least two years of HR related experience.

• Yes
• No

09


Provide a detailed description (at least 3-4 complete sentences) of your experience.
10


Indicate the organization(s) you worked for where you gained this experience.
11


If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS.Please download the forms at

• Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.
• No, I am not claiming veterans preference and this does not apply to me.

12


A cover letter and resume are required with your application. If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

• I have read the above statement and understand what is required.

Required Question