Service Manager

Position Summary Service Managers (SM) are responsible for shaping the future of service by modernizing our client experience by focusing on operational efficiency and oversight. The Service Manager (SM) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Service Associates & Receptionists, and execution of all operational service functions within the assigned branches. These operational service functions include but are not limited to money movement, trade support and operational approvals. Additional job responsibilities include facilitating communication and training for Service Professionals, partnering with Market Sales and Risk teams to ensure execution in all aspects of the business and further supporting the MBSO with delivery on service initiatives. Duties and Responsibilities Oversee and manage service transaction approvals and processes (e.g., trade supervision, money movement, document handling, cashiering, trading and account maintenance) and ensure reporting, logs and files are maintained and actioned appropriately. Oversee document handling by conducting quality assurance reviews on execution within the operations area as well as the entire branch, and lead selected operational remediations within the team, ensuring corrective action is taken before deadlines. Ensure appropriate coverage across all branches assigned, which may include travel to assigned branches (including both within operations areas as well as offices with reception areas). Facilitate and manage resolution of client inquiries/requests. Oversee various administrative efforts in the branch. Ensure compliance with Firm policies and procedures by overseeing the execution of regular self‑audit testing and partnering with the Market Risk Officers on branch exams and corrective action plan implementation relating to the service organization. Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices, and learn about other timely updates. Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies. Administer other duties as delegated by the Market Business Service Officer. Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures. Lead, mentor, and supervise a team of Service Associates & Receptionists, including conducting one‑on‑one meetings for coaching opportunities, career goal setting, job‑related activities, firm opportunities, and team building with direct reports. Maintain strong relationships with key partners within the Branch, Market, Region and Home Office, including participation in team meetings, regional and national calls. Manage and oversee Service Associates & Receptionists responsible for operations within the branch. Promote a branch culture that is consistent with the Firm’s core values, including championing diversity and inclusion. Education, Experience, Knowledge, and Skills Education and/or Experience Four‑year college degree required or equivalent education. Previous industry experience. Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required. Other licenses as required for the role or by management. Knowledge/Skills Effective written and verbal communication skills. Strong attention to detail. Ability to prioritize and resolve complex needs and to escalate as necessary. Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies. Evidence of strong leadership and talent development capabilities. Exceptional organizational and time management skills. Exceptional conflict resolution skills. Ability to manage relationships, motivate and lead groups of people at various levels throughout the market. Knowledge of Firm’s Risk & Compliance policies. Ability to think strategically. Reports To Market Business Service Officer Direct Reports Service Associates and Receptionists Compensation Expected base pay rates for the role will be between $120,000 and $165,000 per year at the commencement of employment. Base pay will be determined on an individualized basis and is only part of the total compensation package, which may also include commission earnings, incentive compensation, discretionary bonuses, other short‑ and long‑term incentive packages, and other sponsored benefit programs. Equal Employment Opportunity It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). #J-18808-Ljbffr