Quality Training Specialist
US Department of Veterans Affairs
Quality Training Specialist
The Quality and Training Specialist (QTS) conducts monthly quality reviews of approval and compliance survey work completed by Education Approval Specialists, Education Compliance Specialists, and contract staff.
Identify errors, analyze trends, and provide technical guidance to correct deficiencies.
Maintain review records, prepare quality reports, and return incorrect work for correction.
Perform expanded reviews for new or low-performing staff and validate national findings.
Prepare rebuttals when needed and recommend targeted training based on error trends.
Evaluate national training programs, identify needs, and develop or revise training materials and policies.
Track annual training completion and deliver training at regional, state, and national levels.
Provide performance assessments, mentor new staff, and advise leadership on technical and procedural updates.
Review and draft directives, develop SOPs, and ensure regulatory and program compliance.
Maintain accessible training resources and perform related technical support duties.
Other duties assigned.
Work Schedule: 8 a.m. to 4:30 p.m. Monday through Friday
Compressed/Flexible: Available
Virtual: This is NOT a virtual position.
Position Description/PD#: Quality Training Specialist / GS-12 (PD# 38856A)
Relocation/Recruitment Incentives: Not authorized
Must have a Valid Drivers License: Yes
Bargaining Unit: This is NOT a bargaining unit position.
Physical Requirements: The work is primarily sedentary, although some physical effort may be required to perform the duties of the position. The incumbent may sit to do much of the work and extensive use of a computer is required. The nature of the work may place the incumbent in a stressful situation, and they must possess a high degree of emotional stability, maturity and judgement to complete the work assignments. Some standing, walking, and light lifting (up to 20 pounds) may be required.
Promotion Potential: No. Full promotional potential set at the GS-12.
US Department of Veterans AffairsVacancy posted 1 day ago
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