ADMINISTRATOR L2

Location Chicago, IL Responsibilities Responsible for installing, maintaining and repairing company and multi‑vendor systems, including hardware, software, networking products and operating systems. Break‑fix replacement (follow break‑fix SOP). Diagnose and resolve hardware performance issues; decide when appropriate on replacing existing user workstation equipment and carry out the entire product replacement process, including removal of existing IT assets and implementation of new ones. New Hire Hardware preparation – OSD deployment (Imaging). Receiving new assets and preparing documentation to add those assets in ServiceNow. Requirements 3–5+ years of experience working in an IT Service Center. Experience configuring, implementing, and maintaining IT assets (laptops, desktops, peripherals). Working knowledge of Apple‑MAC operating systems and device installation. Working knowledge of ServiceNow ticketing system. Mandatory skills: Desktop Support. Education: associate degree. Compensation and Benefits The expected compensation for this role ranges from $37,500 to $83,600. Final compensation will depend on various factors such as geographic location, wage obligations, skills, and relevant experience. The role is eligible for Wipro’s standard benefits, including a full range of medical and dental benefits, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave options. Applicants may be required to complete a post‑offer drug screening, subject to applicable state law. Equal Opportunity Employment Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. #J-18808-Ljbffr Wipro