Care Experience Manager

Care Experience Manager

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Job Details

Requisition #:

217485

Location:

Needham Heights, MA 02494

Category:

Administrative/Clerical

Salary:

$50,000.00 - $62,500.00 per year

Position Details

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

As aCare Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.

Compensation: $48-50k base salary,plus bonus potential (up to 25% of salary based on branch performance), cell phone, on call and mileage reimbursement for visits.  Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1styear. 

Why You’ll Love This Role

• No hands-on clinical work required– focus on coordination and communication

• Be part of a purpose-driven teamthat’s passionate about making a difference

• Opportunities for advancementand career growth

• Build lasting relationshipswith families and caregivers

• Make an impactin your community

What You’ll Do

• Act as themain point of contactfor clients and caregivers, ensuring consistent communication and a high level of satisfaction

• Manage caregiver schedules to ensure the right match of skills and availability

• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding

• Maintain accurate and up-to-date records, schedules, and reports

• Participate in the on-call rotation — phone support only,and paid

• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment

• Handle problem-solving with professionalism and empathy — turning challenges into opportunities

• Manage performance and support the retention of caregivers through engagement and timely feedback

• Phone-based on call after hours support - paid!

What We’re Looking For

• Bachelor’s degree required

• 2+ years of experience in sales, customer service, or a fast-paced office environment

• Strong organizational and time management skills

• Excellent communication, relationship-building, and problem-solving skills

• Comfortable using MS Office and learning new systems quickly

• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast-paced environments

• Are proactive, adaptable, and solution-oriented

• Genuinely enjoy helping others

• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally —we want to hear from you!

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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