Administrative Specialist Continuous Quality Improvement (CQI)

Quality Assurance Specialist

Performs a range of technical, administrative and clerical duties in support of program operations including the CQI initiatives.

Job Responsibilities:

• Conduct ongoing quality assurance reviews of case files to ensure compliance with agency, contractual, county, state, and federal requirements
• Monitor case documentation for accuracy, completeness, timeliness, and adherence to program standards.
• Perform routine audits of participant records, case plans, journal notes, assessments, and supporting documentation.
• Analyze audit findings and identify trends, areas of risk, and opportunities for process improvement.
• Track contract performance measures and program outcomes to support achievement of established goals and benchmarks.
• Prepare and maintain reports related to quality assurance, compliance monitoring, and performance outcomes.
• Assist with state, county, and internal monitoring reviews by gathering documentation and responding to audit requests.
• Provide coaching, technical assistance, and corrective action recommendations to staff based on audit findings and quality reviews.
• Collaborate with leadership to develop and implement quality improvement initiatives that strengthen program performance and service delivery.
• Monitor participation, engagement, and case movement to ensure customers are progressing toward program goals and self-sufficiency.
• Ensure compliance with evolving state regulations, policy changes, and contractual requirements by communicating updates and best practices to staff.
• Support the development, implementation, and maintenance of Continuous Quality Improvement (CQI) processes and performance monitoring systems.
• Maintain tracking systems for audit findings, corrective actions, staff coaching, and quality improvement efforts.
• Participate in staff trainings and provide guidance on documentation standards, compliance expectations, and quality case management practices.
• Other duties as assigned

Required Knowledge, Skills and Abilities:

• Excellent written and verbal communication skills
• Strong customer service skills
• Intermediate computer skills and proficient in Microsoft Office
• Adhere to acceptable professional/clinical boundaries and confidentiality
• Intermediate administrative clerical skills (e.g. general office duties, reception and record keeping)
• Learning contract specifications
• Excellent English and grammar composition
• General organizational and analytical skills
• Ability to multi-task
• Highly self-motivated and able to work proactively both independently and as a team

Job Requirements:

• High School Diploma or GED equivalent.
• Minimum 1 year experience in administrative support role

Essential Functions/Physical Demands:

• Positional: Driving in accordance with job duties assigned. Infrequent standing and walking. Constant sitting.
• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.