Inside Sales Representative

Job Description

Job Description

Inside Sales Representative – Join P.J. Fitzpatrick’s Dynamic Team!

P.J. Fitzpatrick, the leading name in home services, is looking for enthusiastic and driven individuals to join our Inside Sales team ! This is your chance to be part of a company known for professionalism, integrity, and results, while building a career in a fast-paced, supportive, and fully remote work environment.

Why You’ll Love This Role:
As an Inside Sales Representative, you’ll be the first point of contact for homeowners, helping them connect with our sales team while delivering exceptional customer service . You’ll receive comprehensive training , enjoy performance-based bonuses , and have growth opportunities within our expanding organization.

Location: Fully remote, but you must reside in one of the following areas: Delaware, Pennsylvania, Maryland, Virginia, DC, New Jersey, or New York

Compensation: $18–$20 per hour + bonuses based on performance

What You’ll Do:

• Engage homeowners via phone and other communication channels to schedule appointments for our sales team
• Use effective questioning and listening skills to provide a professional, positive customer experience
• Follow company scripts while adding your personal touch to maintain consistent messaging
• Identify opportunities to up-sell additional services and clearly explain product benefits
• Address customer inquiries with accurate information and thoughtful problem-solving
• Handle call transfers, messages, and other special telephone tasks efficiently
• Maintain a positive demeanor while resolving concerns and conflicts
• Build strong rapport with customers to enhance their experience
• Collaborate with the sales team for smooth appointment scheduling and communication
• Perform other related duties as assigned

Who We’re Looking For:
If you’re motivated, personable, and passionate about helping customers while contributing to a high-performing team, this role is perfect for you!

Requirements

Qualifications:

• Strong data entry and computer skills with a typing speed of at least 40 words per minute.
• Excellent written and verbal communication abilities.
• Proven problem-solving skills and ability to handle multiple tasks effectively under pressure.
• Strong interpersonal skills to build relationships with customers and team members.
• Detail-oriented and organized, with a commitment to providing exceptional customer experiences.
• Customer service experience

Benefits

Benefits Overview At PJ Fitzpatrick, we believe our team deserves the best. Thats why we offer a comprehensive benefits package that includes:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance 401(k) with Company Match
• Paid Training
• PTO
• Floating Holiday
• PTO on your Birthday